As a member of Cigna's Infrastructure Operations leadership team you will help manage availability of systems operations technologies that connect Cigna's employees with its customers, put resources in the hands of the health professionals who need them and help Cigna play its part in the future of healthcare. The work you will do directing and leading operational processes and restoration activities of technology solutions, preparing budgets, delivering strategic business plans, and reducing cost will translate directly into improved operational costs for the organization. Supported by the resources you need to make informed and accurate business decisions, you will be empowered to maximize your performance and that of the organization.
The Advisor of Operational Resiliency will be responsible for two major functions:
Operational Resiliency – in addition to being prepared for a full disaster, there is a need to provide partial technology and business recovery scenarios. This involves developing a resiliency posture that allows workload to be balanced between several sites if the need arises. Included here is the development of prioritized solutions and processes that need to be resilient. Testing, validation and documentation of gaps and future requirements are a key part of this role. This involves ensuring that our critical applications are resilient and recoverable within prescribed time periods, Includes is the development of resiliency roadmaps, establishing various tests throughout the year, documenting and remediating gaps. The scope of this role covers domestic sites and business partners, vendor hosted software and cloud environments. Also required is he need to perform and advisory role for international business units.
Operational Readiness support – developing and maturing a process that incorporates many stakeholders and their respective technologies into a process that ensures changes to the environment are complimentary to resiliency goals. This will involve close coordination with various technical and application teams. This is a newer focus that coordinates many different organizational groups and technologies. A collaborative yet ultimately prescriptive process will be used to move all changes into production in a methodology that does not jeopardize the integrity of the environment yet accommodates the needs of the infrastructure and development community. There will be a partnership and significant coordination with the leader of Operational Readiness.
The Advisor of Operational Resiliency provides support and stewardship for up and downstream ITSM processes of all platform technology solutions deployed across the corporation. The role will be responsible to hire, direct, train and develop cross-functional teams and processes to improve availability and service delivery of the environment, resulting in increased customer satisfaction.
MAJOR DUTIES AND RESPONSIBILITIES
Leadership and Strategy
Knowledge & Experience