Senior Account Manager - Smart Home Services

Dish Network   •  

Denver, CO

Industry: Technology


11 - 15 years

Posted 29 days ago

  by    Jessica Francis

As an Account Manager - Smart Home Services, you are uniquely focused on creating exceptional client experiences. You own every aspect of these strategic relationships – this means striving to align client expectations with DISH Smart Home Services deliverables, and managing project timelines, quality, and budget.

Relationships & results are your middle name, as you:

  • Manage all strategic partnerships (internal and external) through consistent communication and clear direction.
  • Work with cross-department Subject Matter Experts to develop marketing/media/creative strategies for clients.
  • Support client relationship development, and account planning and growth – this includes identifying new opportunities, tailoring business development activities to the specific client environment, and achieving targeted sales and revenue.
  • Effectively engage with both executive and operational teams. Provide regular status updates on account initiatives to leadership, particularly to raise any concerns and proactively recommend solutions.
  • Coordinate with DISH support resources (e.g. PMO, IT, Training, Finance/Billing) to deliver programs on-time and on-budget.
  • Identify trends and issues across projects to improve success of DISH Operations.

We have:

  • An In-Home Services (IHS) Team that ranked #1 in customer service by J.D. Power and Associates.
  • Successfully partnered with Tier 1 clients (e.g.. Amazon, Samsung and Sears), to diversify our base of business by providing a "field service as a service" offering.
  • Boldly disrupted business to stay on the cutting-edge of industry trends (cord-cutting, triple- and quad-play services, increased consumer reliance on broadband).
  • A strong commitment to challenge convention and build our wireless future with the nation's only natively 5G network.
  • A long history of leading technological innovation – e.g. DISH revolutionized pay-TV, launched the first and largest OTT provider (Sling), and owns one of the largest wireless spectrum holdings for 5G.

You have:

  • 10+ years demonstrated experience in consultative sales and account management.
  • Proven experience building excellent client relationships, and the ability to cultivate and manage C-level and senior-level relationships, within medium and large organizations.
  • Proficiency in account planning, an understanding of territory management, and knowledge of the sales process life cycle (from prospecting to close).
  • Strong interpersonal skills, with superior written and verbal communication.
  • The ability to skillfully deliver presentations with (c-level) contract decision makers.
  • A passion for technology (services software or hardware), and strong computer skills.


  • A powerful drive and intellect.
  • Sales acumen and an executive presence.
  • Strategic, value added, business insight.


$170K - $200K
$120K - $150K base, Equity, Benefits, 401K with match bonus