Senior Account Manager

SGS International   •  

Toronto, ON

8 - 10 years

Posted 273 days ago

This job is no longer available.

Job Details

Description

We are looking for a passionate Senior Account Manager who will partner with and ensure the long-term success of our clients in a packaging design environment.

Account manager responsibilities include developing long-term relationships with your portfolio of assigned customers mainly in a marketing field as well as connecting with key business executives and stakeholders. Accounts managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our packaging design & strategic solutions are on point according to client needs.

COMPETENCIES:

ACCOUNT MANAGEMENT

  • Operate as the lead point of contact for any and all matters specific to your clients
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Provide estimates based on client brief, adjust estimate based on project scope change and invoice projects in a timely manner
  • Create and present PowerPoint presentation for creative design in collaboration with the Creative team
  • Coordinate and contribute to strategic portion of projects including brainstorming sessions and preparation of presentation decks

 

CLIENT SERVICE/COMMUNICATION

  • Build client relationships and nurture strong supplier relationships
  • Demonstrate a strategic vs executional approach to project management ensuring client’s business objectives are met
  • Develop creative briefs for design projects in collaboration with AD and CD
  • Liaise with client and team to resolve client issues and project related concerns
  • Develop presentations in collaboration with team leads and present creative solutions to clients while articulating strategic rationale

KNOWLEDGE BASE

  • Demonstrate understanding of client’s brands and how each projects’ objectives fit into the overall brand strategy
  • Demonstrate understanding of agency design and brand building tools
  • Has greater responsibility for project financial management – develops and revises estimates based on project scope: analyzes project profitability and proposes recommendations based on analysis; can confidently communicate with client regarding project related financial issues.

 

COMPANY FIT

  • Works well as part of a team (in harmony with clients and all studio members)
  • Embraces company culture with respect to people, clients and project management
  • Mentors and trains Project Managers as needed
  • Participates in and supports agency business objectives appropriate to role (timesheets, quality objectives, company policies)
  • Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements (includes occasional overtime and travel requirements)

 

REQUIREMENTS

  • Proven account management or other relevant experience in design packaging environment
  • Minimum 7 years experience as an Account Manager in a design / creative environment
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

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