Senior Account Manager in Rolling Meadows, IL

$100K - $150K(Ladders Estimates)

Arthur J Gallagher & Co   •  

Rolling Meadows, IL 60008

Industry: Finance & Insurance

  •  

5 - 7 years

Posted 29 days ago

Description

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

Position Summary:

May manage anywhere from one dedicated account up to 10 accounts. Often travels for client needs (e.g., claim reviews, stewardship discussions). Book of accounts may cover multiple industries, but individual begins demonstrating expertise in select industry (or industries). Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. Able to identify when to use supervisor skills/talents to improve outcomes (e.g., in client meetings). Thorough understanding of what client is trying to accomplish in their programs and how we can contribute to these goals. Aligns self and external resources around client's goals. Develops service plans to capture goals and ensure progress. Thorough understanding of how to navigate and leverage internal resources to get things done. Consistently provides context to other departments to help align and motivate behaviors. Structures and uses data to tell a compelling story. Presents data confidently and anticipates questions from supervisor and clients. Significant knowledge of product and service capabilities. With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. Viewed by client as part of their Risk Management Team. Perceived as critical link between client, management and claims operations. Proactively works with supervisor to plan for and ensure maximum retention rate. Limits downside surprises by identifying and rectifying issues early. Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, partnership meetings) with modest support. Sets and communicates roles for all internal participants prior to critical meetings. Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. Can scope out work-related projects, including time and resources needed to complete. Seeks guidance from supervisor to pressure-test as needed. May assist in orienting and mentoring lower level employees. Has complete understanding of program pricing. Understands the basics of program profitability to the company. Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.). Thinks creatively about potential win-win opportunities for both company and client (e.g. bonus agreements).

Qualifications

Required:

  • Bachelors degree
  • 5+ years related work experience.
  • Insurance license.

Valid Through: 2019-11-16