$100K — $150K *
Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries. Aon’s account and relationship managers form a comprehensive perspective of our clients’ organizations, matching our expertise to their business strategy.
We have an exciting opportunity for a Senior Account Executive in our Chicago, IL office.
A leader who is responsible for the day to-day account management of Aon’s relationships with assigned clients as their primary role. Leads client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation and reporting, promotes the value Aon delivers to clients.
Role and Responsibilities
Retains and grows Aon’s business by cultivating relationships with executive client decision-makers in client organization as well as with day to day client contacts. Facilitates critical relationships between clients, Aon Risk Solutions (ARS) and insurers.
Develops and manages the implementation of Client Promise Plans for each client, including a specific business plan aimed at ARS revenue growth. Ensures client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered. Project manages all Aon and industry- related resources to achieve client objectives. Leads stewardship planning and delivery which is also the Client Promise Review.
Ensures overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan. Negotiates Aon compensation for services, whether fee or commission-based. Ensures that the full value of involved ARS specialists and practice groups is promoted.
Sells value driven suite of services and solutions to targeted prospects. Must be able to interact with C-Suite level. Recognizes and promotes cross-sales opportunities.
Ensures that team members meet their responsibilities and seeks changes in team composition as appropriate.
Educates clients in risk management, risk transfer, market issues, and relevant trends. Serves as a strategic business advisor on all pertinent issues; monitors client satisfaction; reports and resolves client issues and concerns and reviews client expectations to ensure relationship is morally acceptable and beneficial. Engages appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
Drives the renewal process, assembling the appropriate team to develop and implement the client- specific renewal strategy. Coordinates with Brokers in the development and delivery of renewal strategies. Assigns appropriate processes to Aon Client Services (ACS) if applicable.
Directly and by teaming with Producers, actively drives client penetration and new business with existing and potential new customers through the introduction of products, services, lines of business and industry expertise. Follows the Discovery Process of Client Promise to identify each client’s needs and develops a Client Promise Plan to help clients achieve their goals and objectives. Serves as a resource of industry, product or market area expertise to internal and external clients.
Possesses strong influence across the Aon organization to align resources across geographic (including international), functional and business unit boundaries to best serve clients. Defines interdependent responses to opportunities to grow the business.
Manages input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections. Ensures that account data supports the integrity of company accounting and tracking systems. Manages expenses.
Ensures operational excellence, including adherence to service management requirements (e.g. Transparency & Disclosure, Aon Compliance requirement, Client Promise Methodology). Uses Aon tools and implements processes including, but not limited to GRIP, Client Promise Survey, Knowledge Exchange, Aon Value Exchange, Time Tracking, Salesforce.com, Jeopardy Reporting, etc.
Performs related duties as assigned.
At least 10 years of appropriate insurance experience, coupled with project and account team management experience, excellent negotiation skills.
In-depth working knowledge of the insurance business and the assigned clients’ needs as well as all major lines of business.
Proficiency in PC office products such as Word, Excel, PowerPoint, and Outlook is required.
Evidence of ability to become proficient in the use of Aon specific software tools.
Bachelor’s Degree or equivalent, with Risk and Insurance Management and Business related curriculum preferred
Valid through: 3/12/2021