Security Support Specialist in Montreal, QC

OneSpan Inc.

Montreal, QC H1A 0A1
7w ago


Systems Architecture & Engineering, IT Security


5 - 7 years

Job Description

OneSpan is looking for an Security Support Specialist - Mobile Banking for one of our major banking customer to join our team in North America.

Job Duties and Responsibilities:

  • Customer focus on Key Account Management
  • Become a cyber security Subject Matter Expert (SME)
  • Investigate and diagnose tickets to obtain customer satisfaction
  • Document troubleshooting steps and resolution details
  • Create and submit knowledge articles
  • Verify resolution with end-users and resolve assigned tickets
  • Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager
  • Escalate & prioritize unresolved Incidents to 3rd line
  • Attend troubleshooting calls


  • Experience with Account Management preferably Financial Services
  • Practical Mobi
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Valid through: 2020-2-18

About OneSpan Inc.

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