Informs candidates for security clearance of steps needed to access and begin the Electronic Questionnaire for Investigation Processing.
Assists contractor employees and independent contractors in preparing security clearance and eligibility paperwork.
Provides assistance and responds to inquiries concerning online or hard copy documentation and other eligibility details in person, via telephone, and/or e-mail in an efficient and timely manner.
Answers complex questions, and handles escalated issues. Tracks issues for possible process improvement.
Screens contractor employee and independent contractor completed Personnel Security Questionnaires for completeness, accuracy, and continuity prior to submission to the US government for investigation.
Matches associated hard copy forms and documents such as fingerprints and signature pages with electronically submitted forms.
Tracks progress of open investigations through to adjudication.
Communicates adjudicative decisions to ISU supervisor, candidate, and internal program management as needed.
Maintains specialized databases to accurately track the progress of personnel going through the clearance process. Makes necessary database entries documenting each step of the clearance process.
Reports to the FSO, PMs, and management, as needed, on the status of clearances and personnel.
Follows up with personnel going through clearance process and government agencies to make sure that clearance process is going smoothly
Anticipates potential problems or delays in the clearance process and develops corrective measures to eliminate or minimize the problems or delays.
Works on special projects and reports as directed by management.
Accesses and uses Internet based U.S. Government websites and databases (including DOD JPAS and OPM Portal).
Creates and maintains neat, organized, complete and accurate security files
Other duties as assigned.
U.S. Citizenship is required.
Must have an active Secret security clearance. Top Secret clearance is preferred.
College degree required.
Five years of experience in an office setting required, with at least one of those years of experience in processing security clearances.
Computer literacy, including proficiency with MS Office and Internet research required.
Proficiency in use of Internet-based U.S. Government websites and databases such as DOD JPAS, OPM Portal, and Selective Service System strongly preferred.
Effective oral and written communication skills with all levels of the organization (including management, peers, team members and customer-base).
Strong organizational skills with the ability to manage time and multiple priorities to completion.
Problem solving skills with an analytical thought process.
Ability to adapt to a rapidly changing environment.