Security Shift Manager

Landrys Seafood   •  

Las Vegas, NV

Industry: Hospitality & Recreation

  •  

5 - 7 years

Posted 47 days ago

SUMMARY:
Security Shift Manager is a leader of Security Officers on his/her assigned shift. The Shift Manager is responsible for communicating information between the staff under his/her care and Security Senior Management. The Security Shift Manager will ensure a professional and efficient operation; provide leadership, guidance, training and organization. The Shift Manager is ultimately responsible for the actions and decisions his/her team makes.
This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Acts as a representative of the department and property, interacting with guests and employees in a courteous, professional manner
• Trains, supervises, and evaluates Security Staff on assigned shift
• Oversees patrols of the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the Security Shift Manager, to ensure the safety and protection of all persons on the property
• Regularly provides backup to Security officers on assigned shift
• Facilitates the daily shift operations of the Security Department
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility
• Provides exceptional guest service that differentiates us from the competition
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained
• Attends departmental meetings and holding meetings as directed by The Director or Operations Manager
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
• Ability to work all shifts, including weekends and holidays. Ability to work shifts lasting 10 or more hours occasionally.
• Performs other duties and responsibilities as requested
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

SUPERVISORY RESPONSIBILITIES:
• Security assistant managers,
• Security officers to include; (dispatchers, bikes, report writers, lost and found, and parking attendants)

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to review, correct and create effective reports and memos.
• Ability to communicate in one-on-one, small group, and large group situations.
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows and Office applications required.
• Ability to read, analyze and interpret documents in English.
• Ability to properly respond to common inquiries from employees or guests.
• Ability to apply common sense reasoning to variety of situations.
• Ability to work under little or no supervision
• Ability to obtain a Clark County Nevada Concealed Carry of Weapons Permit (CCW)
• Ability to properly react rationally to high stress situations while maintaining a calm demeanor.
• Working knowledge and understanding of company and department rules, policies and procedures.
• Working knowledge of state and local laws and how to apply them.
• Must successfully complete company and gaming background screening process.
• Ability to successfully complete and legally possess the following training certifications:
• Golden Nugget Firearms Qualification
• OC Spray
• Electronic Control Device (i.e., Taser)
• Must successfully complete the following training certifications:
• Golden Nugget Basic & Advanced Security Academy
• Golden Nugget Handcuffing
• Golden Nugget Defensive Tactics
• Golden Nugget Dispatch Training
• Golden Nugget Report Writing Training
• Golden Nugget Lost and Found Training
• In-Service review training
• License Requirements
• Must pass company and Nevada Gaming background investigation
• Current Alcohol Management Certification
• Current Nevada Driver’s License
• Current American Red Cross or Equivalent Adult CPR Certification

EDUCATION and/or EXPERIENCE:
• Minimum age requirement is 21
• Bachelor’s degree or four to five years related experience, or an equivalent combination of college and experience required
• One or more years of customer service experience preferred
• Five or more years of experience in military, law enforcement, and/or physical security. Experience in hotel/casino security management preferred.
• NO Felony Convictions