This position is responsible for the leadership of West Coast based Desk Side Support staff, while participating as an active contributor to assigned tasks. Areas of responsibility include general roles supporting IT for Burns & McDonnell and specific roles relative to the Desk Side Support Section, including the following, with other duties as assigned by senior management.
· Serve as Incident Manager for Incidents escalated to assigned support queues
· Identify and coordinate resolution of Major Incidents as defined by Incident Management processes
· Coordinate and ensure timely delivery of new equipment for new employees, contractors, and interns
· Coordinate and support timely execution of assigned computer hardware refresh projects
· Support or lead portions of department meetings; organize and lead section meetings.
· Coordinate with other Department section mana
Valid through: 2020-2-18