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Scientist I, Technical Support in South Plainfield, NJ

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compensation:

$80K - $100K*

specialty:

Life Sciences

experience:

5 - 7 years

Job Description

Purpose of this position:

The purpose of this position is to provide in-depth scientific support for customers, with a focus on a designated territory or region in the US. Scientists also serve as a scientific mentor to customer support associates from within the group. This position also serves to assist in daily tasks within the technical support team.

Responsibilities:

  • Evaluate and report plates, especially those that do not pass our quality control. Proactively reach out to customers with large orders that do not pass our quality control.
  • Perform new customer follow-ups and proactive follow ups from within a given territory.
  • Must be able to take on TS operational projects and follow them through to completion
  • Proactively manage workflow for key accounts including but not limited to: complaints, RIC (important customers), trending, giving presentations and occasional travel (2-3 times per y
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Valid through: 2020-2-21

About GENEWIZ

Total Jobs:
7
Average Pay:
$104,090
Total value of jobs:
$1,145,000
% Masters:
38%
* Ladders Estimates