SCC Bend Engineer in Farmington, CT

$100K - $150K(Ladders Estimates)

TRUMPF GmbH + Co. KG   •  

Farmington, CT 06032

Industry: Technical Services

  •  

8 - 10 years

Posted 40 days ago

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

  • Provide exceptional customer service on an engineering level for TRUMPF's press brake machines and their controls.
  • Close cooperation with research & development, sales force and field service to ensure our customers receive premium service.
  • Take over escalated cases of our internal Product Support Group (PSG) and Service Competence Center (SCC) for remote diagnostics and troubleshooting
  • Work carefully with PSG and SCC co-workers for technical assistance and provide excellent and well-structured diagnostic feedback
  • Troubleshooting of press brake machines and their controls by applying electrical engineering skills and profound software knowledge
  • Write comprehensive reports on open and solved cases to ensure customer satisfaction and lessons learned for co-workers
  • When needed, provide onsite training to customers for operation and/or repair of machines
  • Work as required with minimal supervision in compliance with all safety requirements
  • Travel to customer's facilities under the direction of the SCC Manager. Travel requirement about 50%.



Your profile

Must have extensive product knowledge of TRUMPF press brake machines and controls. Must be able to write comprehensive reports.

Must have strong analytical skills and must be highly motivated, able to work with minimal supervision. Must possess excellent customer service skills.

Knowledge of German language is plus.

Must be extremely organized and a sophisticated user of Microsoft Office products; Power Point, Word, Excel and Outlook.

Eight to ten years experience as a TRUMPF Field Service Engineer, Technical Support Engineer, or equivalent technical experience.

Education

Two-year technical degree with a concentration in Engineering principles, or suitable combination of education and work experience.

Valid Through: 2019-11-6