SCADA Support Account Lead and SCADA Support Technician

  •  

Tulsa, OK

Industry: Energy / Oil & Gas

  •  

5 - 7 years

Posted 274 days ago

This job is no longer available.

We are looking for Support professionals with strong troubleshooting skills and passion to help customers.

Job Title: SCADA Support Account Lead and SCADA Support Technician (2 Positions)

Job Type: Full Time/Direct Hire

Responsibilities:

  • Helping customers troubleshoot SCADA monitoring equipment over the phone and via email
  • Working with the Business Development team to setup new customers and devices
  • Managing expectations by keeping customers well apprised of request statuses and expected delivery times
  • Accurately documenting tickets, enhancements, bugs and other customer facing issues
  • Engaging withother teams as needed to meet customers? goals
  • Participating in the Customer Support Call Queue and the Support Team?s on-call rotation

Additional Duties of SCADA Support Account Lead:

  • Primary support contact for a portfolio of assigned customer accounts
  • Acting as escalation point for SCADA SupportTechnicians on complex problems
  • Mentoring and guiding SCADA SupportTechnicians
  • Acting as SME on sales calls (as needed) to help answer questions and provide solutions

SCADA Support Account Lead Qualifications:

  • Education - College degree or equivalent Oil & Gas experience
  • Customer Support/Servicing - excellent skills and at least 5years experience in a customer service role
  • SCADA - highly desired
  • Zendesk - knowledge of Zendesk ticketing software, a plus
  • Training - experience training internal and external customer, also a plus
  • Work Schedule Flexibility - must be willing and able to work weekends, as needed
  • Communication Skills - excellent written and verbal communication skills and ability to effectively communicate technical concepts to both technical and non-technical audiences
  • Other Soft Skills Requirement - able to work with minimal direction or supervision; passion for building and maintaining relationships; aptitude for learning new technologies; comfortable in a cohesive and cross-functional team environment

SCADA Support Technician Qualifications:

  • Education - College degree or equivalent professional experience
  • Customer Support/Servicing - excellent skills and at least 2years experience in a customer service role
  • SCADA/Oil & Gas - experience is helpful
  • Zendesk - knowledge of Zendesk ticketing software, a plus
  • Training - experience training internal and external customer, also a plus
  • Work Schedule Flexibility - must be willing and able to work weekends, as needed
  • Communication Skills - excellent written and verbal communication skills and ability to effectively communicate technical concepts to both technical and non-technical audiences
  • Other Soft Skills Requirement - passion and aptitude for learning new technologies and comfortable in a cohesive and cross-functional team environment