Industry: Professional, Scientific & Technical Services•
5 - 7 years
Posted 171 days ago
TripAdvisor Experiences is looking for a Sales & Marketing Retention & Optimization Operations Manager to join our Supply team in San Francisco. The TripAdvisor Experiences Supply team is a globally distributed team that facilitates the acquisition, onboarding, optimization, and retention of tour and activity providers who are primarily small, local businesses focused on delivering high-quality experiences to travelers.
The Retention & Optimization Operations Manager will work closely with stakeholders across the business to deliver against ambitious goals for the growth and retention of existing experience providers. You would be responsible for designing, launching, and monitoring all sales and marketing processes related to account management, account optimization, supplier behavior, and product optimization. This would include working with CRM team on email campaigns (ad hoc and automated), ensuring sales processes are clearly defined and measurable, enabling sales activity with targeted messaging and collateral, and partnering with Product team to ensure suppliers can successfully leverage our platform to grow their businesses.
To succeed in this role, the ideal candidate must be able to easily pivot from high-level strategic thinking to in-depth analysis to blocking and tackling to drive initiatives forward.
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