SAS Functional Support


Northbrook, IL

Industry: Food & Beverage


5 - 7 years

Posted 329 days ago

  by    Gaurav Kumar

This job is no longer available.

Role : SAS Functional Support

Location : Northbrook, IL

Interview : Phone/Skype

Emp Type : Permanent Job

Bachelors degree and minimum 5 years- experience in the pharmaceutical industry

- At least 3 years of SAS environment experience, including;

1. the SAS associated clinical processes such as clinical programming, TLF generation, external data extract, etc

2. The SAS platform and its modules; Enterprise Guide, Management Console, PC SAS, etc

3. Other associated SAS software such as Nquery, FACTS and EAST

4. Best practice SAS Support processes.

- Works independently and demonstrates good people/team skills

- Basic knowledge of clinical information systems and clinical operations business processes

- Solid interpersonal skills

- Solid written and verbal communication skills, administrative and basic computer skills

- SAS, Unix, Clinical SAS

- Perform job duties under the direct supervision of the Senior Systems Manager or the Global Head of Systems Management

- Provide first and second line system support for global internal and external business users

- Creation of user profiles and account management

- Resolution of reported issues through appropriate incident/ticket triage and tracking

- Develop and maintain systems support processes

- Ensure timely hand offs and resolution of incident/tickets by other involved functions (technical support, IGD, TATA)

- Identify business process and end user training improvements

- Track first line support performance metrics

- Content expert for assigned systems and partner with other SME?s in the development of system training material

- May deliver end user training and train the trainer sessions

- Participate in/ Faciliatate Support team meetings, including prepare timelines, meeting agendas and minutes for assigned systems in partnership with the GDO colleagues, other Astellas functions and technical support functions such as IGD, QA, IBM, etc

- Dedication to customer service, and experience delivering on customer needs

- Solid communicate skills both verbally and in writing

- Has knowledge of basic theories, principles and techniques of project management

- Knowledge of ICH and GCP a plus

- Proficient computer skills across multiple applications