SAP Support Analyst


Houston, TX

Industry: Energy / Oil & Gas


5 - 7 years

Posted 383 days ago

  by    Riya Jain

Job Description:

In the support role, analysts will be part of a global team providing application support for various EM SAP systems:

  • Analyze and resolve issues related to support or project development
  • Lean and maintain those configuration and customization settings which are the basis for the global design.
  • Use SAPSupport Portal as a source of correction for reported problems.
  • Provide consultation to program development resources regarding program development and corrections
  • Perform initial testing of problem corrections and enhancements
  • Maintain batch job variants.Implement configuration updates or changes via change management process.
  • Responsible for following EM methodology including documentation and stewardship.

Job Requirements:

  • Coordinating applications and system changes 
  • Coordinating annual Disaster Recovery Testing, SAPSupport Pack Upgrade testing, or otherSAP Patch related testing
  • Acting as focal point of contact for annual Intrusion Testing and Stress Testing 
  • Day-to-day support (monitor shared mailbox, send out notifications/communication plans) 
  • Use standard change management tools to move application changes through a multi-tiered environment 
  • Incident management (facilitate incident resolution, work withother EMIT support teams to restore service to SAP systems resulting from unplanned outages)
  • Occasional off-hours supportrequired
  • Potential for project/SWI leadership opportunities

If you are interested in the role then please revert with an updated resume in word format.

$80K - $100K