SAP Service Delivery Manager
Location: Alpharetta, GA; Chicago, IL; Cleveland, OH
Knowledge and Skills Requirements
? The Functional Support Lead will work closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.
? SAP MM, SD (Sales and Distribution), Project Systems (PS), and Controlling (CO)
? SAP CPM (Commercial Project Management) and / or SAP PPM (Portfolio and Project Management)
? And nice to have SAP PLM (Portfolio Lifecycle Management), or specific experience across, Bill of Materials (LO-MD-BOM), Material Master (LO-MD-MM), Variant Configuration (LO-VC),
? Experience of SAP Multi-Resource Scheduling would also be a significant advantage
? Experience in SAP Design Studio would be a significant advantage.
? Minimum of 10 years?SAPexperience from both an implementation and support perspective
? Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers
? Significant awareness of the future direction for SAP in the relevant functional area
? Significant experience of developing and managing portfolio plans and planning demand in line with business priorities
? Direct experience in managing staff and budgets
? Strong service management experience with good awareness of ITILv3