SameDay Bot Product Manager in Plano, TX

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Transportation   •  

5 - 7 years

Posted 8 weeks ago

FedEx Office is building a same day autonomous delivery service powered by the FedEx SameDay Bot. The Product Manager is responsible for researching, planning, and leading the successful incubation and commercialization of this innovative, new market service and product. This role will be accountable for the financial success, platform definition, agile product ownership and customer satisfaction of the FedEx SameDay Bot service.

General Duties And Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Under minimal supervision, support the creation and refinement of the FedEx SameDay Bot product strategy.

• Identify, validate and refine key business model assumptions and business justifications through product incubation.

• Act as business owner for agile sprint activities related to a set of product releases.

• Collaborate with other SameDay Bot business owners on defining the roadmap of features, target markets and supported use cases.

• Perform market sizing, competitive assessments and other market-based research.

• Maximize profit and sales potential of the SameDay Bot service through effective pricing and go to market strategies.

• Leverage customer-centered design methods to empathize and deeply understand customer needs and pain points.

• Support the preparation and management of business plans and performance tracking processes to monitor and evaluate SameDay Bot-related service success.

• Partner in negotiations for favorable terms with 3rd parties and vendors.

• Present status of product strategies and ideas to all levels of management.

• Collaborate effectively with cross functional, global stakeholders across the FedEx enterprise.

• Manage and resolve concerns and/or feedback related to the product.

• Resolve problems and makes recommendations related to highly complex and interrelated matters and projects.

• All other duties as needed or required.

Minimum Qualifications And Requirements

• Bachelor's degree or equivalent experience

• 5+ years related experience in a Product Management or related role

• Experience in Product Management, preferably in logistics, transportation, autonomous delivery or related industry

• Experience as Product Manager or Product Owner within the agile product development process

• Experience with Customer-Centered Design methods

• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

• Ability, on a consistent basis, to work within the appropriate level of independence

• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives