Salesforce Senior Developer Analyst


Mississauga, ON

Industry: Telecommunications.


8 - 10 years

Posted 353 days ago

Position Overview: 

The THPS Business Operations & CRM Enablement PMO team is a shared service team that focuses on supporting the core of the Sales, Marketing, Implementation, Assure and Care automation strategies within the TELUS Health. We use to support our Marketing, Sales, Implementation, Care, Assure and Data automation initiatives. Our team ensures that the business organization is maximizing the usage of our automation technology and delivering on our stakeholder’s needs. 


As a Senior Developer, you will be responsible for implementing key components of a new and exciting Business/IT roadmap to advance our Client Relationship Management (CRM) strategy. Primarily using (SFDC) and other applications, you will support the team to transform design solutions into a working deliverable.


  • Independently perform development, testing, implementation, and documentation as it relates to software and platform

  • Design and implement enhancements including creation of custom objects, Apex classes, triggers, workflows

  • Design, develop and maintain VisualForce, AppExchange, pages and integration with on premise or third party solutions using Web Services

  • Provide technical assistance in identifying, evaluating and developing systems and procedures which are cost effective and meet user requirements

  • Create and document technical requirements, design specifications, and unit/integration test plans for functional and technical completeness and accuracy

  • Perform declarative configuration work as required to support business needs

  • Manage ongoing Tier II/III support requests and administrative needs of users through Cases in SFDC

  • Assist SFDC Administrator in high volume periods as required


 Required Knowledge:

  • Solid knowledge of Salesforcearchitecture concepts, techniques, and discipline

  • Broad knowledge of an array of programming languages, databasetechnologiesother than the demonstrated experiencerequired (ex. .NET) is considered an asset

  • Understanding and appreciation for the open source Salesforce AppExchange ecosystem and community

  • Business knowledge of one or more business domains (Sales, Marketing, Order Entry, Fulfillment, Assurance, Billing, Finance, Logistics)

  • Solid knowledge of waterfall and agile software development lifecycle methodologies and IT development, support, operations, and governance processes and approaches

Required Skills & Abilities:

  • Strong interpersonal and communication skills

  • Be able to multi-task and problem solve

  • Learns new technologies when needed and applies existing knowledge to current tasks

  • Self-starter, able to develop strong relationships with stakeholders, meet tight deadlines and tolerate change and ambiguity

  • Demonstrated accuracy, thoroughness in completing tasks, and attention to detail

  • Ability to work in a cross functional teams

  • Bilingual (French and English) both in written and verbal communication preferred

Required Professional Designation/Certification:

  • Bachelor's degree in computer science/related field or equivalent experience

  • Certified SFDC System Administrator and/or Certified SFDCDeveloper

Required Experience:

  • 7+ years of experience in software application development using: APEX, Visual Force, HTML, Java Script

  • Experience across various Salesforce clouds (Sales, Marketing, Communities, Service and Platform clouds etc.) as well as solid development and implementation experience on the Salesforce platform (Apex, VisualForce, etc.)

  • Experience integrating Salesforce with 3rd party systems using web services and app exchange apps including SOA integration technologies (web services, WSDL, SOAP, REST)

  • Experience with infrastructure tools (integration infrastructure, MDM, BI & reporting, data replication, application server infrastructure, and ETL) is considered an asset