Salesforce Functional Specialist - Remote

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

About Our Team

This team is passionate about creating innovative Salesforce solutions to transform businesses. We specialize in Salesforce Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud, as needed. We thrive on innovation, creativity, collaboration, and out-of-the-box thinking as we deliver exceptional results for our clients. We serve a wide range of clients, across many different industry verticals, with projects ranging from simple, out-of-the-box implementations to fully custom solutions that rely very little on standard functionality.

About The Role

We are looking for a Functional Specialist in the Salesforce space who will help to lead implementation projects for our client businesses. In this role, you will help to design and drive the implementation of client solutions that leverage the core Sales/Service Cloud platform. You are a thought leader among the project team and for your clients and will collaborate closely with both the project team and the client to design Sales/Service Cloud solutions that are purpose-built to meet each individual client's specific needs. Your focus during any project will primarily be driving the on-platform configuration of the solution. You will work projects from start to finish but may be assigned to 2-3 projects at a time.

Responsibilities

• You will work as part of a delivery team dedicated to the implementation of a custom Salesforce core platform solution for clients.
• You will assist with the design of Salesforce core platform (Sales, Service, Loyalty Management) solutions for clients.
• You will serve as a Subject Matter Expert on methods and techniques for platform customization, development, and data migration practices.
• You will lead the on-platform configuration/implementation of Salesforce core platform solutions for clients.
• As part of designing any client solution, you will create various diagrams and flowcharts as are appropriate for each individual project. Some examples may include application ecosystem diagrams, current state/future state diagrams, data model diagrams, and entity relationship diagrams.
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to optimize Salesforce.
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.
• You will promote adherence to best practices for configuration, testing, and deployment.

Qualifications

• Required certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer
• Desired Certifications (any of): Sales Cloud Consultant, Service Cloud Consultant
• 3-5 years of experience as a Salesforce professional
• 2+ years of experience implementing multiple Salesforce Sales/Service Cloud solutions.
• Previous experience implementing custom Sales/Service Cloud solutions.
• Previous experience implementing Salesforce Loyalty Management solutions is a plus.
• Experience with the Atlassian suite or comparable products for feature/ticket backlog management and documentation.
• Experience assessing Salesforce solutions to ensure compliance with industry or regional regulations and appropriate security standards.

The annual salary range for this position is $68,000-$110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:
• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. This is a remote role. #LI-RL1 #LI-Remote

Location:
USA - Remote - Kansas - Central Time

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.