Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.
I. Job Summary
Acts as a liaison between the Technology and the business of new systems and enhancement of existing systems. The candidate will be responsible for gathering requirements, business process analysis, assessing its feasibility and end-to-end cross-functional leadership throughout the software development lifecycle. The candidate is also required to do assessments and preliminary cost/benefit analysis in an effort to align technology solutions with business initiatives. If you are looking for an exciting opportunity to work with a strong development team and with business stakeholders to come up with strategies and solutions to enhance the Sales and Servicing process to best in class, we are interested in meeting you.
II. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
Collaborate with the business and IT counterparts to create and validate business requirements.
Create project specification documents such as process flow diagrams, capability maps, business requirements documents etc.
Responsible for management and documentation of complex multi-disciplined CRM projects.
Leads and facilitates discovery and scoping sessions with stakeholders and document all key business requirements.
Articulate to business stakeholders the value of recommended solutions and approach.
Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
Responsible for ensuring that the system accurately meets the defined expectations of the business, ensuring that proper testing is implemented
Conduct Product Demo to various levels in the organization as needed
Works with vendors and employees in a distributed Onshore/Offshore model
Coordinates with Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements.
Provides sound recommendations on third-party applications, new tools and technologies.
Manages expectations with business and IT stakeholders - i.e., be the voice of common sense.
III. Supervisory Responsibilities
May coach and mentor less-experienced analysts and act as team leader on systems projects.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant experience.
Experience: 5+ years of experience in Salesforce (SFDC) Sales and Service clouds with end to end implementation experience.
Preferred: Sales Cloud and Service Cloud consultant certificationSee More
Valid through: 4/16/2021