Salesforce Director - HIA

PWC   •  

Denver, CO

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 23 days ago

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.


As a Director, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
  • Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
  • Identifying and discussing key issues with our clients to identify potential opportunities
  • Responsibility for a majority of day to day client communications
  • Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Responsibility for management of engagement financials
  • Helping to grow and develop our team through hands on training and coaching

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

8 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Computer and Information Science, Computer Engineering, Computer Applications, Management Information Systems, Information Technology

Certification(s) Preferred:

One or more of the following Salesforce certifications: Salesforce Certified Administrator, Salesforce Certified Developer, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Application Builder

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in assisting large employers on the performance improvement of their Sales, Service and Marketing organizations, emphasizing the following areas:

-Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Enterprise Social platforms, and designing and developing Salesforce platform based applications that meet client business needs;

-Leveraging acumen to understand underlying client business problems, while developing and delivering Salesforce technology-enabled solutions that addresses the identified issues. This includes understanding the sales, service and marketing functions within the organization and how the technology will help streamline organizational needs;

-Performing as a team leader-supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal feedback.

-Conducting industry, market, competitive and value chain analysis;

-Developing business cases and understanding underlying ROI;

-Conducting customer segmentations and developing associated segment strategies and value propositions;

-Performing capability gap analyses and other-related customer-facing capabilities;

-Developing customer centric operating models;

-Understanding customer trends within the Consumer Markets space, as well as across industries;

-Driving strategic change into client organization;

-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;

-Leveraging industry knowledge and analytical skills, especially as it relates to project management and project facilitation;

-Leading and/or facilitating teams and develop client proposals, leveraging extensive business development and relationship management know-how;

-Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;

-Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation;

-Leveraging Business transformation skills with a track record of successful change enablement with quantifiable results;

-Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks;

-Implementing system applications, software configurations, and XML or other related coding in the following CRM technological product suites;

-Utilizing, SAP, Oracle, Marketo, or other SaaS and On-Premise ERP;

-Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality.

Job ID: 62976WD