Salesforce CRM Manager

2U, Inc   •  

New York, NY

Industry: Education

  •  

8 - 10 years

Posted 68 days ago

This job is no longer available.

A self-motivated individual who is eager to contribute and learn. The ideal candidate has strong leadership and interpersonal skills and enjoys working in a dynamic, team-oriented environment; experience in CRM and SaaS platforms are a must along with the skills to effectively manage a small to mid-size team of administrators/developers, and execute plans with keen attention to detail and timing. The CRM Manager will provide support to the CRM Admin team that is responsible for the configuration, enhancement, and maintenance of 2U’s Multi-Salesforce platform environment and related applications through best practices and will work closely with key stakeholders to support business initiative as needed. The CRM Manager reports to the Director of CRM Administration.

Responsibilities Include, But Are Not Limited To:

  • Act as liaison with primary stakeholders for the management of all aspects of maintenance and specific enhancements, data integrity, and security in the Salesforce platform
  • Managing and balancing workload of the team and acting as escalation point for all business and technical teams
  • Documenting and maintaining team processes
  • Recommending tools and technologies for use in supporting a multi-Salesforce environment
  • During peak business cycle assist with processing support requests received from stakeholders
  • Advising on best practices and how they correlate to company workflow in relation to multiple orgs such that we meet the proper blend of user business functionality and adherence to compliance.
  • Providing leadership and support, as coach and mentor; actively assist in planning and participating in team development

Requirements:

  • 7+ years of Salesforce administrative or development experience
  • 3-5 years of management experience with small to mid-size teams; solid knowledge of triaging and escalation of critical issues
  • Experience with or direct oversight of systems and software that integrate into the Salesforce platform
  • Experience managing a multi-org environment
  • Ability to prioritize (and re-prioritize) as business needs change
  • Proven experience with vendor management
  • Experience working with a diverse set of stakeholders; strong customer service orientation
  • Solid knowledge of Agile methodologies and ticket/case management
  • Bachelor’s degreerequired in technology related field