Salesforce - Cloud Management Specialist

Less than 5 years experience  •  Business Intelligence

Salary depends on experience
Posted on 02/21/18
Indianapolis, IN
Less than 5 years experience
Business Intelligence
Salary depends on experience
Posted on 02/21/18

Brief Summary of Role

Cloud Management Specialists are the customer advocates within our Cloud Management teams. Their mission is to ensure that any incoming requests are completed quickly and to the customer’s satisfaction. Requests can be as simple as quickly troubleshooting an issue, or they can be as complex as helping a user figure out a problem with the system, often by collaborating with a Cloud Management Engineer. Specialists will tend to be people that enjoy getting the job done and helping customers.

Responsibilities

  • Assess and triage incoming requests
  • Answer application or system-related questions where appropriate
  • Escalate issues that need broader participation and drive them to completion
  • Perform certain administrative or configuration tasks that do not require coding
  • Ensure proper discipline in tracking our activity in our operational system

Education and Required Experience (Requirements)

  • Bachelor’s degree in Computer Science, MIS, Informatics; or equivalent combination of education and experience
  • Ability to travel up to 0%
  • Ability to work 100% from the Indianapolis Office
  • 1 + year experience in a truly customer-centric support organization
  • Solid knowledge of object-oriented programing and design principles, such as Javascript, Node.js, XML, XSLT, Java, C#, Python, SQL, HTML, CSS or related languages
  • Support experience with cloud-based technology platforms such as Force.com, Azure, Heroku, Eclipse, or similar systems are a plus
  • Experience with enterprise integration tools and extract, transformation, and load (ETL) tools are a plus
  • Proven problem solving and critical thinking skills
  • Capable of learning new applications or technologies quickly
  • Excellent verbal and written communication skills
  • Excellent listening skills to evaluate customer needs and translate them into solutions that work
  • Salesforce certified admin or Salesforce certified platform developer preferred
  • Education or training in application development a plus
  • Not eligible for Visa sponsorship

 

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