Salesforce Business Systems Analyst in Menlo Park, CA

$80K - $100K(Ladders Estimates)

Robinhood   •  

Menlo Park, CA 94025

Industry: Finance & Insurance

  •  

Less than 5 years

Posted 50 days ago

Robinhood is committed to providing world class service to our customers. We are expanding our Customer Experience team rapidly to meet this commitment. We are looking for a Business Analyst to help us implement and manage our customer support system. This role will support the Customer Experience team by managing the customer support system, while also working closely with the engineering team to implement any new or enhanced features.


As a SFDC Business Analyst you'll:

  • Partner with Customer Experience Leadership to define, improve, and maintain workflows, functions, and configurations within our Salesforce.com environment
  • Build reports and dashboards to present contact center metrics and drive improved levels of customer service
  • Perform administration functions such as validation rules, user management, roles, hierarchy, approval workflows, record types
  • Manage any change requests and rollouts of SFDC new feature release
  • Perform Root Cause and Corrective Action analysis for any system issue. Work closely with the engineering team to make system improvements

Requirements:

  • + 3 years of SFDC admin experience; certified SFDC admin preferred
  • Working experience in implementing Salesforce projects
  • Knowledge of call center operations and associated technologies
  • Proficient in SQL, dashboarding tools, and Google Sheets
  • Technical knowledge of databases, systems design, and programming is highly preferred, but not required
  • Strong communication, presentation, documentation, and program management skills


Valid Through: 2019-10-21