Salesforce Business Analyst

TouchTunes Music Corporation   •  

Schaumburg, IL

5 - 7 years

Posted 267 days ago

This job is no longer available.

Responsible for leading production support and system enhancements activities utilizing change management standards & SDLC in alignment with company visions and Goals. Leads projects/enhancements while providing guidance to a team of developers, and admin/analysts while mapping business requirements to functional solutions while providing governance over best practices and supporting platform adoption.   Responsibilities 

  • Assure that production support items and requests are completed in a timely and efficient manner adhering to current SLAs.
  • Manage projects and oversee development of strategy with new projects relating to CRM.
  • Participate in the documentation of business needs, identifying gaps between business needs and application functionality.
  • Lead business and technical design sessions and document solutions to fill identified gaps for Salesforce Sales Cloud, Service Cloud,, and other platforms implemented; considering possible solutions already available through Salesforce AppExchange.
  • Responsible for creation and maintenance of detailed technical design and implementation documentation for development & project teams.
  • Work with internal technical team members representing other enterprise & business applications in order establish and maintain seamless integrations.
  • Participate in train the trainer sessions and assist business teams in the creation of documentation and delivery efforts.
  • Provide hands on guidance & support for Salesforce configurations, APEX class generation & maintenance, admin tasks, queries and report generation as needed.
  • Aid in end-user application support including troubleshooting, managing support tickets, and testing.
  • Directly responsible creation & maintenance of Salesforce configuration workbooks
  • Organize, participate, and lead project & production support meetings as needed with business teams/vendors.
  • Remain up to date with new Salesforce functionality being delivered per release.
  • Classify, identify, document and present opportunities for improving business processes/system interactions through the implementation of new Salesforce features delivered per release.
  • Maintain current Salesforce certifications.
  • Demonstrate a deep knowledge of all Salesforce product offerings & Solutions
  • Perform other job-related functions as assigned including Performance Reviews, various budgetresponsibilities, etc.

Required  Qualifications

  • Bachelor’s Degree in Business Administration, Computer Science, Software Engineering or Management Information systems (MIS) or equivalent required.
  •   6+years ofexperience:
    • Working in a Salesforce Technical Lead capacity
    • Working with Salesforce.comdeveloper toolkit including APEX classes, and controllers.
    • Leading & Managing projects to scope, producing estimates & defining deliverables and timelines.
    • configuration and APEX/Visualforce/API development
    • Implementation of SFDC Sales Cloud, Service Cloud, and segregation of Administration duties
    • Two years of experience as a salesforce architect in a fast paced environment.

Certifications required:

  • Salesforce Certified Application Architect
  • Salesforce Certified Developer or Salesforce Certified Platform Developer I or II
  • Salesforce Certified Administrator

 Certifications preferred:

  • Salesforce Certified Technical Architect
  • Salesforce Certified Advanced Administrator
  • Project Management Professional (PMP)

  Required Skills and Competencies

  • Leads by example and exemplifies the company’s Core Values in actions and behaviors
  • Solid understanding of SQL Server, MYSQL, SOAP, SOQL, SOSL, Visual Force Pages/components, workflows & approvals.
  • Strong knowledge of Salesforcearchitecture, governor Limits, and integration components (APIs, APEX, Visual Force, SOQL and web services.
  • Understanding of relational databases and other enterprise application architecture (on premise or cloud)
  • Ability to gather detailed requirements and provide appropriate translation to applications.
  • Ability to effectively monitor production support issues and ensure resolution in appropriate time.
  • Must be able to provide options to business areas when needed to achieve business goals.
  • Understand the components of running successful projects within its life cycle (including Stage Gate, Agile).
  • Ability to clearly communicate findings and recommendations with management.
  • Working knowledge of reservation system and other applications used throughout the enterprise.
  • Advanced level skill set of Microsoft Office Suite, Customer Relationship Management Systems.
  • Excellent organizational skills to handle multiple tasks.
  • Must be able to work well under pressure while meeting strict deadlines and maintaining high quality of work.
  • Must be extremely accurate and detail oriented to maintain high standards of accuracy when updating and making changes to master product tables in the system. 
  • Must be able to assist other team members as priorities and deadlines change for the department.
  • Excellent trouble shooting skills to assist with a myriad system issues and answer questions regarding product set-up.
  • Good written and verbal communication skills to interact with team members from different departments.
  • Critical thinking skills sufficient to identify, assess and recommend technical solutions.
  • Ability to understand business issues and data challenges of business areas and systems. 
  • Available to work during off hours, weekends and holidays, according to business demands.