Salesforce BA - Call Center

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Cary, NC

Industry: IT Consulting/Services

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Not Specified years

Posted 252 days ago

This job is no longer available.

??We are looking for Salesforce BA - Call Center for our client in Cary, NC

Job Title: Salesforce BA - Call Center

Job Location: Cary, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Commercial Pharma BA with SFDC & Call center Experience 
  • Sr. BA Commercial (Patient Services)
  • Strong Commercial Pharma Business Acumen
  • Must have executed project in BA role in the commercial pharma
  • Strong verbal and written communication
  • Good knowledge in Salesforce (SFDC) and Service cloud is a plus
  • Knowledge in Call center processes
  • Demonstrated CRM experience within one or more industries
  • Works independently to test Salesforce configuration workflows, test case development, performance and load testing, End to End testing, and functional/regression testing (coding and development skills not necessary)