Boca Raton, FL
Industry: Professional, Scientific & Technical Services•
Less than 5 years
Posted 36 days ago
What we’ll bring:
A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.
What you’ll bring:
•Bachelor's degree from an accredited University/College in Information Technology, Management Information Systems, Computer Science, or related degree
•1-2 years of experience in Salesforce.com administration with 3-5 years of relevant work experience
•Certified Salesforce.com System Administrator required; certified Advanced Administrator and/or Platform Developer I (PDI) certification
•High knowledge of all areas of business operations and Customer Relationship Management; must be a critical thinker and have a strong business analysis/project management background, as well as possess excellent communication and organizational skills
•Fluency in MS Office, Visio, Project
Impact You'll Make
• Develop and/or lead operational initiatives including system administration tasks as well as resolving difficult issues and escalating them when necessary, and participating and/or leading meetings and design reviews, monitor task due dates and milestones, and ensuring that all project stakeholders are informed of project status, issues, etc. in a timely manner
•Monitor inbound support requests, assigning and completing tasks as needed; track and report on overall status of cases in queue, and identify ways to streamline and automate common user support scenarios; provide post implementation support for complex projects and/or functions that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner
•Interface with TransUnion personnel on complex requests, developing and understanding the internal customer's needs, defining business problems and devising solutions to system or process-related problems and issues, using in-depth knowledge of systems to develop detailed specifications to resolve those business issues and problems
•Propose and help develop new and improved processes for Sales Automation in order to achieve a “360 degree view of customers” for TransUnion