Salesforce Administrator

Incandescent Technologies   •  

New York, NY

Industry: Professional, Scientific & Technical Services

  •  

Less than 5 years

Posted 183 days ago

This job is no longer available.

Requirements

  • Must have at least 3 years of experience working as a Salesforce CRM Admin. Candidates with less than 3 years will not be considered.
  • This is a full-time position located in New York City. Only local candidates will be considered.
  • Must have data analysis experience and be comfortable with data validation, processing, and maintenance tasks
  • Excellent customer service skills with strong written, verbal and listening communication skills
  • Knowledge of the standard capabilities of SFDC and use of custom code (Apex, s-controls) and/or integration with external systems
  • Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
  • Ability to work collaboratively on a high-performance team
  • Ability to manage multiple projects and work on tight deadlines
  • Bachelor's degree, preferably in technology, business or healthcare

Job Duties

  • Will provide strategic, administrative and service-related data, project coordination and analytical support to all teams within the organization with a core focus on Salesforce CRM management. The primary emphasis of this position is to learn and anticipate the business needs, develop and maintain on-going customization of Salesforce Org and provide best practices on managing Salesforce Org.

Create and Manage Changes to the System:

  • Gather requirements from end users.
  • Create and maintain fields, views, reports, dashboards and other Salesforce objects and functions.
  • Create custom objects when necessary and handle on-going customization of Salesforce instance.
  • Create new reporting capabilities and work on ad hoc reporting requests as needed.
  • Manage the change control process that impact / relate to Salesforce.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Proactively seek out and identify needed system changes.

Maintain System, Security and Integrity:

  • Maintain security including sharing rules and security levels.
  • Design, create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage and archive data as needed.
  • Grant/remove and maintain user licenses.

Data Quality, Migration and Maintenance:

  • Prepare data files and upload the data into Salesforce using Apex Data Loader and third party tools such as CRMfusion Demand Tools.
  • Regularly perform database de-duping and cleanup procedures.
  • Ensure data integrity by merging duplicate contacts, and accounts; removing unnecessary fields and data.

Report and Dashboard Creation and Maintenance:

  • Create reports in Salesforce to meet operational requirements.
  • Develop complex reports to summarize system information.
  • Create and maintain reports including folder maintenance.

Process Creation, Documentation and Training:

  • Provide one to one training to new hires and existing users on an on-going basis.
  • Document processes and workflows.