Salesforce Administrator

EBuilder   •  

Plantation, FL

Less than 5 years

Posted 264 days ago

This job is no longer available.

ROLE RESPONSIBILITIES including but not limited to:

  • Manage daily support and troubleshooting of all Salesforce issues including, but not limited to, integrations with NetSuite, Jira and other 3rd party products.
  • Administer, develop, test and deploy customizations for Salesforce including, custom objects, 3rd party system integrations, and any new functionality based on evolving business needs.
  • Standardize the business on the lightning interface and create lightning-based apps, views and profiles as required for each team based on their unique set of criteria.
  • Create user requested reports, views and dashboards.
  • Must have the ability to analyze and process business requirements into actionable processes and provide subsequent documentation and workflows.
  • Must work along side other business teams and stakeholders across Finance, Marketing, Sales, Customer Success and Technical Success to ensure all custom configurations and enhancements fully support their business needs.
  • Maintain organization's Salesforce effectiveness and efficiency by delivering and supporting strategic plans for implementing requirements.
  • Manage all new user creation, setup and terminations as related to Salesforce, including changing ownership of accounts, opportunities and contacts for all terminated users.
  • Participate in ongoing Data Management Strategy to ensure proper alignment with the data dictionary and align workflows to streamline data.
  • Take lead on projects and adhere to best practices. Team player that can work with little supervision when needed.
  • Support and build proactive solutions to maintain systems and data integrity.
  • Perform within the role of a business analyst and recommend information technology strategies, policies, and procedures based on findings and organizational requirements.
  • Maintain quality service by enforcing organizational standards.
  • Respond in a timely manner to service tickets.
  • Ability to solve technical problems quickly and efficiently.
  • Integrate and share information with other team members and other teams.
  • Contribute to team effort by accomplishing other tasks as needed.

EDUCATION: Bachelor's Degree in MIS or related field of study.

EXPERIENCE:

Minimum 3 years’ experience as a Salesforce Administrator managing an enterprise level Salesforce instance with >150 users.

KNOWLEDGE & SKILLS: Experience with infrastructure environments (e.g. operating systems, hardware, network, and web related applications). Advanced skills in scripting and / or programming language.  Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model is desirable.