Industry: Professional, Scientific & Technical Services•
Less than 5 years
Posted 193 days ago
Acumen Solutions is currently hiring a Salesforce Administrator to join our team in our Cleveland, OH location.
Roles and Responsibilities
Acumen Solutions is looking to hire a Salesforce Administrator to support their internal Salesforce instance. The main goal of this role is to administer maintenance and deploy configuration changes for the Salesforce Sales Cloud platform. This role reports to the CFO and partners with a satellite deployment team to resolve incidents as well as to field and deliver enhancements. This role interfaces directly with all departments in the business. Demonstrate in depth technical knowledge of Salesforce and its capabilities. The incoming administrator would have to take ownership of the instance with minimal oversight.
Lead all aspects of Salesforce administration for 700+ users
Owning all aspects of user management
Work closely with a deployment team to plan and execute releases
Chair a change advisory board to review internal projects and high-impact enhancement requests
Engage with all levels of the organization across all areas to gather requirements and implement solutions
Provide administrative duties updating/creating fields and page layouts, enforcing business processes (workflow, process builder, approval processes, validation rules), creating/maintaining custom objects, developing ad-hoc reports, and designing dashboards, staying up-to-date with new releases, and adhering to best practices
Administering FinancialForce PSA and FFA, JobScience, Litmos, and DocuSign
Mass transfer/re-assign records including Accounts, Contacts, Opportunities, et al.
Supports end users by troubleshooting and resolving incidents
Engage with the business areas as needed to work collaboratively on requirement gathering, and implementing solutions for approved enhancements/changes to ensure proper design and a satisfied customer.
Proactively recommend process improvements
4+ years of direct experience administering Salesforce
Bachelor’s degree in Business, Computer Science, or related field
Salesforce Administrator or App Builder Certification is required
Excellent analytical, problem solving, and communication skills
Strong experience with Salesforce workflows, process builder, validation rules, Data Loader (or similar tool), reports, and dashboards
Fluency in Salesforce security and sharing model
Advanced Administrator Certification
Hands-On Apex and Visualforce experience
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