Sales Support Manager

Bank of America   •  

New York, NY

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 51 days ago

This job is no longer available.

Job Description:

  • Provides overall leadership to the sales support team servicing multiple market level client teams
  • Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction
  • Manages a team of 15 or more associates in multiple locations, states, and/or markets
  • Reports to the Regional Sales Performance & Support Executive
  • Key Accountabilities include:
    • Manages Sales, Client Satisfaction, Fulfillment, and Operational support activities provided by Sales Support Associates (SSA). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support, CRM input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities
    • Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc.
    • Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses
    • Liaison with key partners and responsible for continuous process improvement. Manages relationships with key partners (e.g.: Client Delivery and Service, Product Delivery, etc.) to ensure optimal effectiveness
  • Provides overall leadership to the sales support team servicing multiple market level client teams
  • Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction
  • Manages a team of 15 or more associates in multiple locations and markets. Reports to the Regional Sales Support Executive
  • Key Accountability include:
    • Manages Sales, Client Satisfaction, Fulfillment, and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support, Navigator input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities
    • Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA) and Executive Assistant (EA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc.
    • Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses
    • Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners (e.g.: Client Delivery and Service, Product Delivery, etc.) to ensure optimal effectiveness
    • Manages domestic and global KYC refresh activities for each Market supported.

Qualifications:

  • 5-10 years successfully managing and leading a team of employees supporting sales activities in financial services; preferred candidates will have also have a background in Commercial Banking
  • Demonstrated ability to coach, motivate and develop a team
  • Proven ability to influence management, build relationships and solve problems
  • Demonstrates solid business acumen and data analytic abilities in support of sales activities
  • Impeccable written and verbal communication skills
  • Bachelor’s degreerequired.

Job number: 18076576