Sales Supervisor - Outbound

Vonage   •  

Atlanta, GA

Industry: Telecommunications

  •  

Less than 5 years

Posted 98 days ago

This job is no longer available.

Essential Job Functions

  • Generate revenue via various campaigns
  • Supervise and monitor Outbound Sales Reps by listening, watching and auditing their daily and historical performance
  • Analyze daily performance activities and ensure that objectives are met by providing on-going performance feedback and training
  • Implement standards of performance for the team
  • Provide feedback relative to market opportunities and campaign enhancements from monitoring sessions;
  • Complete specified daily, weekly, and monthly department forms (i.e. Daily Coaches Checklist, Daily and Monthly Calibration forms, etc.)
  • Report system malfunctions to sales center management and/or appropriate IT associates
  • Resolve escalated sales related customer service issues
  • Other duties as assigned

Specific Requirements (Technical Knowledge, Software, Etc.)

Skills:

  • Outstanding communication skills; oral and written
  • Excellent time management skills, well developed listening skills
  • Ability to work in a fast-paced environment
  • Excellent inter-personal skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to calculate figures and amounts such as percentages, and volume
  • Ability to apply concepts of arithmetic
  • Basic computer skills; word processing, spreadsheet, internet software, e-mail, and database software

Experience:

  • Reading, analyzing and interpreting reports, business correspondence and procedure manuals
  • Preparing documentation with accuracy
  • Dealing with a variety of concrete variables in situations where only limited standardization exists
  • Three years related inside/outside sales management experience or training; or the equivalent combination of education and experience.

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