Sales Specialist II

TELUS Corporation   •  

Toronto, ON

Industry: Telecommunications.


5 - 7 years

Posted 404 days ago

This job is no longer available.


 Position Overview: 

The Sales Specialist is a customer-facing role requiring the ability to interface effectively with high profile customers. The Sales Specialist II position will work with the Account Managers, the Sales Engineers and clients directly to review their business needs. In turn, they then work with the Account Managers to develop a joint strategy and will have the ability to design and sell solutions utilizing their knowledge of Voice and Data Solutions to resolve moderately complex business needs.

Reporting to the Sales Manager this Sales Specialist has three main motivations:

  • A passion for IT & Telecom resulting in the ability to make recommendations for pre-packaged and managed service offerings for our customers
  • An unrelenting focus on delivering customer satisfaction through the design and delivery of Customer Premise Solutions based solutions that enable our customers businesses and align and deliver on their strategic imperatives
  • An ability to inspire TELUS team members to make these solutions a reality by seeing them through from ideation to completion


  • 5-7 Years in direct sales roles
  • Mutual accountability with the Account Executive with the account, module or territory level depending on coverage required with a specific focus on a comprehensive set of Managed Voice and Data Solutions: (a) ManagedLAN Services, (b) Managed Voice Networks and (c) LAN/WAN Outsourcing
  • Integral to providing sales and consulting expertise on proposals, solutions, architectures, pricing strategies, contracts, and strategic alliances
  • Creating opportunity based on change caused by customers' strategic plans
  • Employs effective need creation sales techniques to build and drive opportunities
  • Building integrated value propositions across our Managed Voice and Data capabilities — designed to help customers acquire, retain and grow stakeholder value
  • Making choices about resource utilization based on strategic value, lifetime customer value
  • Manage competitive pressures, drives change as it relates to customers' strategic plans, in order to influence decisions
  • Closing and working with Account Sales to complete contracts
  • Works with Product Marketing to promote, replicate
  • Works with Customer Marketing to measure value created and sell back into customer
  • Working with Product Marketing to replicate solutions and implement key learning’s
  • Grow skills within the industry.



 Required Knowledge:

  • In depth knowledge of network-based applications
  • Good understanding of product marketing
  • Overall knowledge of Security, Unified Communications, Cloud and IT services
  • Knowledge of outsourcing options and compelling business value
  • Familiarity with RFI/RFP, sales pursuit, and bid review processes

Required Skills & Abilities:

  • Ability to consult with customers at a business level and comfortable to present to all levels with an organization
  • Ability to translate and communicate customer's strategic opportunities into requirements for the technical teams
  • Ability to facilitate solutions in a complex technology and business environment
  • Ability to manage customer expectations throughout a complex sales and delivery process
  • Ability to discuss customer solution benefits with solid business/financial acumen
  • Strong decision making skills to determine the most appropriate solutions
  • Ability to develop competitive value-add solutions through creativity and innovation
    Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders
  • Ability to deal with uncertainty and take charge of difficult situations
  • Superior time management and organizational skills
  • Exceptional written and presentation skills

Required Professional Designation/Certification:

  • University degree, Technical Diploma or a combination of certification and experience
  • Industry Certification i.e. CCNA, COMPTIA, ITIL are assets

Required Experience:

  • Mastery of IT & Telecom sales and solutioning with the ability to identify and understand customer strategic needs relative to applications
  • 5-10 years in IT & Telecom
  • 3+ years’ experience working face-to-face with customers
  • Proven record in strategic selling to internal and external customers demonstrated throughout career

TELUS Values: 

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values:

  • We embrace change and initiate opportunity
  • We have a passion for growth
  • We believe in spirited teamwork
  • We have the courage to innovate