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Key Areas of Responsibility and Tasks
The SuccessFactors Chief Customer Office Strategy and Operations team focuses on the successful creation, deployment, and execution of cloud renewals supporting processes, tools, and services in close alignment with related lines of business. This global team has a significant focus on providing business insights and analysis to help drive our Go-to-Market strategy and execution, and in support of the Customer Engagement teams' success.
As a Sales Operations Business Partner, you are a critical point of success or failure to SF CCO Operations ability to transform operations into a service-driven business. You are the last mile of execution taking the operations services portfolio to the field. You do so by performing the following tasks:
Be a trusted advisor: As consultant and change agent, you drive the right behaviors into the field by partnering predominantly with leadership, to identify opportunities for higher business impact.
Understand your business in terms of field requirements, Go-to-Market and operational processes to influence the successful alignment between them for efficient planning and execution.
Collaborate with the Centers of Expertise to represent the SuccessFactors line of business needs to define priorities, articulate the steps for change, and collaborate on rollout plans. Enhance enablement documentation and present credibly to accelerate buy-in.
Accelerate decision-making: gather, combine and Interpret information to gain insights, and utilize the right tools to provide strategic guidance and recommendations to leadership.
Enable Process enhancement: Create a closed-loop between Center of Expertise and Field. Act as thought leader by providing feedback, sharing requirements and concerns, but also by proactively identifying solutions. Volunteer your business area/geography to incubate processes or tools, taking ownership to lead the effort.
Execute: Establish accountability for effective end-to-end execution including the collaboration with related teams within SAP. Execute at expert level towards operational efficiency and excellence, understanding the foundation and tools, and overcoming barriers to success.
Manage your stakeholders: Influence your stakeholders through strong credibility. Foster a one-team approach for greater transparency and impact, proactively fostering the extension of process standards to other lines of the business when of benefit. Your key internal customers are Customer Engagement Managers and CCO leadership; your core stakeholders are Operations Centers of Expertise and peer Business Partners. You may also closely collaborate with Finance and Shared Service Centres.
Demonstrate expertise through special operations projects that require your level of knowledge, skill and seniority. Proactively position yourself to take the lead, motivate peers to join your effort, and drive outcome that may transform process beyond your current team/scope.
In general, Sales Operations Business Partners should have a solid understanding of all Operations processes, tools, and services. From an annual perspective, most of your focus will be on Performance Management, Renewals Planning & Execution, and Go-to-Market. You will support the Forecasting process but optimize their time investment as automation increases.
Sales Operations Expert Business Partners may be positioned to lead projects identified within CCO Operations to drive change and accelerate business transformation.
Sales Operations Expert Business Partner's success is based on four core priorities:
Their internal customer's success and feedback
Providing accurate and timely business insights via reporting, analytics and business knowledge
Increased productivity through adoption of standards (tools & processes)
Speed to execute through increased transparency
Experience & Language Requirements
9+ years of professional working experience;
A high degree of reporting and analytical skills is a must
Ability to work with and communicate well with executive level leaders is critical
Experience working within operations-related, renewal sales or customer engagement functions is an advantage; as is knowledge of the SuccessFactors business and product suite.
English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
Valid Through: 2019-11-12