Sales Operations Manager- Salesforce
Clearwater FL work location
Full time with benefits
Compensation: $80-90k salary
US Citizens and Permanent Residents only please.
The Sales Operations Manager is part of our Sales team that supports and develops applications for client tracking and reporting utilizing SalesForce.com.
They will be responsible for adjusting process flows and customization of SF as well as training of new hires on SF processes. Experience as a Business Analyst with the SalesForce tool is critical.
College degree or equivalent work/technical experience;
4+ years Salesforce admin experience, Salesforce certification preferred; ADM 201c
Proficiency building PowerPoints, presenting data to senior leaders, and creating visually appealing process documents
Strong analysis and decision making abilities with a focus on efficiency
Experienced in Microsoft Excel: analyzing data sets, building pivot tables, and generating graphs
Close attention to detail, and experienceworking withSales teams
Ability to work independently, as well as part of a team, on multiple projects.
Daily administration and support of CASES’ Salesforcedatabase including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
Develop and create customized reports and dashboards;
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements;
Train new and existing users on how to use database applications;
Keep application users informed about system functionality and enhancements;
Provide application users with technical support;
Logging and tracking identified system problems through resolution;
Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
Assist programmer with the development of technical documentation of existing and future applications.