Sales Operations Manager in Denver, CO

$80K - $100K(Ladders Estimates)

Wolters Kluwer   •  

Denver, CO 80202

Industry: Technical Services


5 - 7 years

Posted 54 days ago

The Sales Operations Manager will be able to successfully design and implement a standardized integrated CRM solution. The solution will meet business requirements of Health Language. The solutions will be maintainable and scalable and contribute to long-term customer success. The concepts will maximize user productivity, will allow us to manage data and design analytics to track key Sales metrics, and will be set up in a way to allow for easy inclusion into the overall master customer database project with WK Health.

  • Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
  • Working with management and end-users to create and manage complex workflow rules, data validation, and triggers.
  • Develop and create customized reports and dashboards.
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;
  • Create maintainable and scalable solutions within, and contribute to long-term customer success.
  • Created solutions will maximize user productivity, allow us to manage data and design analytics to track key Sales metrics, and will be set up in a way to allow for easy inclusion into the overall master customer database project with WK Health.
  • Work with business and functional teams to gather requirements, design quality solutions, and create development specifications.
  • Development and configuration to customize CRM system.
  • Clearly communicate project expectations and solutions to team members and business users.
  • Evaluate data entry, import processes and ensure proper data quality standards exist for the CRM applications.
  • Work with team, functional leads to transform requirements into design and implementation.
  • Responsible for unit testing for enhancements and/or fixes and system integration.
  • Capable of recommending alternate choices, trade-offs, and impact analysis.
  • Documenting and producing diagrams based on understanding of process/data flows.
  • Supports sales forecasting, planning, and budgeting processes.
  • Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the GSO's planning efforts.
  • Proactively identifies opportunities for sales process improvement around lead generation, pipeline growth, sales opportunity conversion, on boarding and product certification among others.
  • Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Alerts sales management regarding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
  • Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
  • Partners with marketing in the optimization of lead development, management and the tracking of campaign management
  • Participates in business decisions to enhance system and team capabilities
  • Assists and communicates effectively with other sales team members and other OUs/departments as it relates to the company selling process
  • Assist with renewals and price increases across existing customer base


Bachelor's degree in business or equivalent of work experience.

  • 5 years minimum in a sales operation's role and at least 2 years of sales force development experience.
  • Extensive experience using/navigating
  • Experience using APEX and APIs

Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)

  • Certified Developer/Advanced Developer is highly desirable
  • Certified Administrator/Advanced Administrator is optional
  • Strong business knowledge in Sales Force Automation, Opportunity/Lead management, Quote, Case Management and Customer portal functionalities
  • Excellent unit testing abilities with strong attention to detail
  • Business Analyst skills and experience with business systems a plus
  • Proficiency in Excel, PowerPoint, MS Office, Power BI
  • Strong written, verbal, and interpersonal communication skills
  • Strong organizational skills
  • Ability to work independently


  • Less than 5%

Valid Through: 2019-10-21