Sales Operations Manager

Swiftpage   •  

Scottsdale, AZ

Industry: Technology


Not Specified years

Posted 31 days ago

Swiftpage has one purpose – to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Swiftpage is a recognized leader the small business segment for solutions that drive customer acquisition and retention.

At Swiftpage, we believe in a core set of values we call, “Living the Exclamation,” and in the motto, “One Team - One Journey.” Our values guide every ‘Swiftie’ in their daily work and in their interactions with each other, and with our trusted partners and valued customers – collectively known as “Swiftpage Nation.”

Act! CRM, Swiftpage’s flagship offering, makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide. For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers the rich functionality, unparalleled flexibility, and exceptional value – on a modern hybrid Cloud platform that enables a perfect fit for every customer.

Swiftpage is currently looking for a Sales Operations Manager to join our all-star team of dynamic, passionate and innovative team. If you are interested in joining Swiftpage Nation and Living the Exclamation please follow the instructions toapply. Responsibilities:

  • Sales Process Definition and Governance
  • Define, establish and expand scalable sales processes, operational cadences
  • Provide governance on adoption and compliance of sales processes
  • Sales analytics/reporting
  • Leverage customer and financial data to develop insights for sales/marketing leadership
  • Develop dashboards and reporting designed to efficiently provide leadership with the insights needed to manage and improve sales and marketing efforts
  • Pricing, discount and promotion analysis
  • Sales enablement
  • Develop a central repository of existing tools and materials for sales managers and team members; develop new tools and materials as needed
  • Create sales process playbooks for sales management and sales team members
  • Oversee the development and ongoing management of sales and sales management onboarding and training programs
  • Sales territory design/account and prospect prioritization
  • Collaborate with sales managers to ensure that territories (e.g. named account lists) are optimized
  • Support sales managers in managing the ongoing process of account assignments and transitions
  • CRM and Lead to Revenue Systems optimization/management
  • Drive improvement in adoption and functionality of systems across Lead to Revenue
  • Lead implementation of key systems to drive process automation
  • Support sales managers in efforts to drive CRM usage and compliance

Experience and Skills

  • BA/BS Degree, MBA preferred
  • Experience in a fast growth SAAS company in Sales Operations, in the $50M+ revenue range
  • Big picture skills combined with attention to detail
  • Hands on experience with SFDC, excel analysis and power-point
  • Demonstrable experience driving change and process improvements
  • Strong business acumen and a solid understanding of the key drivers of business growth
  • Experience managing and/or implementing CRM systems
  • Strong written and verbal communication skills
  • Strong collaboration skills with cross-functional teams (Finance, Legal, HR, Products, Services)


$80K - $90K