Sales Operations Associate - Hybrid

Connecting People, Plants & Planet to Create Healing

Gaia Herbs takes pride in fostering a collaborative workplace where inspired sessions are the norm, and pitching in to support team success is required. We actively seek out team players who value mission-driven work and love bringing purpose to what we do every day.

Gaia Herbs is growing, and as the leading Herbal Supplement company, we feel an ever-increasing responsibility to contribute to a more inclusive and sustainable economy. This is why our status as a Certified B Corporation is so important as we continue building exceptional teams who create great products, all while being great stewards of our farm and our planet.

We would love to be your next GREAT employer!

Our Perks & Benefits Offered:

Medical, Dental, and Vision Insurance starts the 1st day of the following month you’re hired.

Wellness discounts on health insurance

Health savings account

PTO, sick leave, paid holidays

Volunteer time off

Voting time off

401(k) - 100% match up to 3%

Annual Incentive Plan (Bonus)

Equity Shares

Recognition programs

Gaia product discounts and partnering company discounts with Thrive, Prana, Dr. Bronner’s

Gaia swag and Birthday honey from the Gaian bees

Healthy lunches cooked by our company chef using Gaia’s herbs, veggies and local organic meats.

Free farmer’s market during season from Gaia’s own 350-acre farm.

JOB SUMMARY:

As a Sales Operations Associate, you will play a crucial role in supporting the Sales Operations team by actively participating in and contributing to various strategic initiatives and projects. In this role you will also support the Customer Service team with herbal product-and ingredient-related communications. Your herbal knowledge, attention to detail, and ability to collaborate cross-functionally will be essential in assuring the success of these initiatives. You will have the opportunity to develop your skills in sales operations, and with our products while working in a fast-paced and dynamic environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Customer Service Product Support: Assist with e-mails, and phone calls requesting information and education regarding Gaia Herbs products, traditional use of ingredients, modern scientific data supporting traditional use of ingredients, and any safety information while remaining DSHEA compliant. Report all Serious Adverse Events (SAE’s) and Adverse Events (AE’s) to SafetyCall in a timely manner.
2. Wholesales/Employees portals: Execute site portal environment testing on all configuration, upgrade processes and manage promotions, items, and customer status.
3. Customer Deductions: Collaborate with A/R to for key customer deductions by collecting information to resolve and/or submitting dispute paperwork.
4. Sales Admin Support: Assist with new item paperwork, promotional paperwork, customer and non-customer facing portals.
5. Project Support: Assist in the planning, execution, and tracking of various sales operations special projects aimed at optimizing sales processes, improving efficiency, and enhancing overall sales performance.
6. Ad-Hoc Tasks: Handle various ad-hoc tasks and requests related to sales operations and special projects as needed.

SUPERVISORY RESPONSIBILITIES:

None

Requirements

QUALIFICATIONS:

Education and/or Experience:

Bachelor's degree and/or a minimum of 3 years of sales operations, and customer service experience.

Advanced knowledge of the physiological impact of herbs, herbal interactions in the human body, and constituents of interest.

Experience working in consumer-packaged goods (CPG), fast-moving consumer goods (FMCG) strongly preferred.

Knowledge, Skills & Abilities:

Excellent communication skills, both written and verbal.

Proficiency in Microsoft Excel, and other data analysis and presentation tools.

Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.

Demonstrated ability to work effectively in cross-functional teams and collaborate with stakeholders at all levels.

Ability to operate independently given direction and bring ideas and solutions to issues raised.

Demonstrated project management, problem solving, and analytical skills.

Strong business acumen, with an ability to learn, understand, and translate into key business results.

Detail-oriented and operationally focused.

Up to 20% travel may be required.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, sit, use hands to finger, handle, and reach with hands and arms. Specific vision abilities required by this job include the ability to be able to view a computer screen for extended periods of time.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Gaia Herbs, Inc., where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, gender or gender identity, age, national origin, sexual orientation, physical or mental disability, veteran status, or any other protected characteristic as established by law. All employees and applicants will be treated fairly, with dignity and respect, in accordance with, and as defined by federal, state and local non-discrimination laws.