Sales Manager Service Repair

ThyssenKrupp   •  

Bellevue, WA

Less than 5 years

Posted 231 days ago

This job is no longer available.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities


thyssenkrupp Elevator Americas is currently seeking an experienced Sales Manager - Service/Repair in Seattle, WA.


Essential duties and responsibilities:


  • Manages and develops service & repair sales account managers and modernization sales representative. Includes setting sales goals, reviewing sales performance and training
  • Leads business development growth and fosters relationships with key customers, consultants and architects. Includes creating synergies between modernization, repair and service, and new installation sales
  • Supports a culture of safety throughout the organization and stresses the importance of safety to all employees
  • Implements and oversees strategic sales initiatives in keeping with corporate and regional strategic initiatives. Includes use of thyssenkrupp Elevator sales tools and training, i.e., CRM, TKEextend, TeamService and STAR customer relations
  • Develops a consistent and superior brand identity used by all sales employees when making sales presentations and proposals, and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching as required, using SSD I, II, III & IV concepts
  • Ensures branch sales efforts are run consistently and cohesively. Includes direct oversight of specific branch service and repair sales department; modernization sales and new business development sales. Includes monitoring sales activity using CRM
  • Reviews and sets sales goals in line with budgetary and corporate guidelines. Includes approving individual sales goals in line with the budgetary plan along with quarterly reviews of performance to targets. Includes approving monthly sales incentives. Includes overseeing performance management and progressive discipline when goals are not met
  • Strategically reviews P&L and otherfinancialreports to monitor sales performance within the district to ensure monthly goals are met or exceeded and cancellations are controlled. Works with District Manager to review and develop salesbudgets
  • Reviews and participates in bids of large or complex modernization jobs to ensure profitability. Conducts/participates in ITS/factory tours as deemed necessary
  • Supports and instills the concept of continuous improvement of service revenue growth. Includes working with district management to ensure a level of customer service that is differentiated from the competition; and developing a unified approach to serving external and internal customers
  • Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability
  • Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes maintaining a strong understanding of thyssenkrupp Elevator, and its regional and company mission and objectives, ethical standards and code of conduct
  • Partners with West Region and USFO teams to insure alignment on all goals and initiatives
  • Implements District-wide NIM strategy consistent with company guidelines with the goal of producing 100% on-time conversion
  • Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance
  • Performs other duties as may be assigned

Your profile

  • 2 to 5+ years of elevator salesexperience
  • Prior personnel and project management experience
  • Ability to write reports, contract proposals and business correspondence
  • Ability to define problems collect data, establish facts and draw valid conclusions to improve profitability
  • Ability to present effectively to customers, lead meetings and present to groups of people
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions