Sales Engineer

Trend Micro   •  

Irving, TX

Industry: Enterprise Technology


5 - 7 years

Posted 34 days ago

Locations: Dallas, Texas

The Sales Engineer (SE) is the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close deals by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Duties & Responsibilities

  • Provide detailed technical knowledge of Trend Micro software products in the pre-sales context in a fast-paced, high-pressure environment under minimal supervision
  • Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro products
  • Will provide software and network troubleshooting in complex customer environments
  • Maintain and expand working knowledge of current and beta products
  • Share best practices with other SEs to enhance quality of service and efficiency
  • Provide product training and mentoring when required
  • Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
  • Will travel regionally (about 30-50%) to deliver sales presentations to customers as well as marketing and user group events
  • Channel feature requests to Product Management to enhance Trend Micro products
  • Participate in alliance projects including building vendor and customers relationships


  • BS degree or combination of: education and pre-sales experience in Security Software and Systems.

Experience Required

  • 5+ years Sales Engineering and/or professional services experience required
  • 5+ years' experience with various Computer Software and Systems
  • 5+ years' experience with various Content Security Software and Systems
  • Experience with VMware vCenter and View/VDI.
  • Network Infrastructure Experience is a plus
  • Solid multi-tasking and problem resolution abilities
  • Self-starter and Quick learner with desire to learn new tools and technologies
  • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
  • Moderate coaching and mentoring skills are essential
  • Microsoft - Windows, Active Directory, System Center, Exchange, SQL and IIS
  • Experience with Linux, PostreSQL, Lotus Notes and Domino is a plus
  • Host Based Firewalls, Intrusion Detection and Prevention, File Integrity Monitoring, Antivirus, Data Loss Protection, Endpoint Encryption, E-Mail and Web Gateway Security, e-mail encryption, Penetration Testing, SysLog, SIEM...
  • VMware vCloud Director Experience and Familiarity with Amazon AWS is a plus
  • Citrix XenDesktop and Provisioning Services experience is a plus
  • Routing, Switching, Edge Firewalls, Load Balancing

One or more of the following certifications or related experience is desired:

  • VCP – VMware Certified Professional
  • CCNA – Cisco Certified Network Associate
  • CISSP – Certified Information Systems Security Professional
  • MCP – Microsoft Certified Professional
  • MCSE – Microsoft Certified Solutions Expert
  • Linux/Solaris/UNIX System Administration
  • CLP - Certified Lotus Professional