The Sales Engineer III serves as technical lead and directs all technical sales activities for customers or partners in assigned territory or accounts. When supporting the channel, aligns technical resources to support customer engagement with partners. Leads the technical team in the development of formal technical account plans and proposals. Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical solutions, articulate unique value and drive sales to technical closure for assigned opportunities. Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners. When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge. Trains partner SEs to be force multipliers with their customer base. When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers. Responsible for maintaining deep technical expertise across multiple products and solutions and in at least one solution specialization. In-depth experience in the solutions supported by this role preferred; experience with large scale or complex communication system architectures, customers, partners and implementations preferred. Implementation and Operational background required.
5 - 8 Years of Experience
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys