Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com
Avaya Sales Engineer III
Avaya Sales Engineer positions and sells Avaya’s open, intelligent and customizable solutions for contact centers and unified communications via the flexibility of Cloud, on-premises or hybrid solutions.
Responsible for maintaining deep technical expertise across multiple products and solutions and in at least one solution specialization. In-depth experience in the solutions supported by this role preferred; experience with large scale or complex communication system architectures, customers, partners and implementations preferred.
Customer First mindset and excellent teaming skills. Proactively reaches out to customers.
Desire to always be learning new technologies to enable our customers, partners and Avaya to deliver optimal outcomes to all stakeholders.
Works closely with Account Managers within an assigned account base to achieve sales metrics and revenue goals.
Develops and maintain strong relationships with technical decision makers to deliver strategies, solutions, and planning as related to customer short-term and long-term business requirements.
Develops a strong understanding of customer business and technical requirements to successfully align Avaya solutions that enable digital transformation for Enterprise clients.
Leads the technical team and directs all technical sales activities for customers or partners in an assigned territory.
Applies consultative solution selling skills to conduct discovery activities, translate needs into complex technical solutions, articulate unique value and drive sales to technical closure for assigned opportunities.
Capable of strong analytical and problem-solving skills, including ability to develop and deliver TCO or ROI for proposals.
Delivers demos, trials, proofs-of-concepts and post-sales diagnostic support, or creates the appropriate infrastructure for demos, trials, and proofs-of-concepts to be delivered by partners.
Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge.
When supporting the channel, aligns technical resources to support customer engagement with partners.
Trains partner SEs to be force multipliers with their customer base.
3+ years related experience selling cloud solutions for UC or CC
In-depth knowledge of industry competition and their position in the market today.
5 - 8 Years of Experience
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys