Sales Engineer - Federal Systems Integrator

F5 Networks   •  


Industry: Networks


8 - 10 years

Posted 268 days ago

This job is no longer available.

Position Summary: 

The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans. 

Primary Responsibilities: 

* Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts 

* Provide solution designs, and systems engineering configurations 

* Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude 

* Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors. 

* Design technical solutions that can solve customer business problems or create a new service offering 

* Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners 

* Maintain knowledge of competitive landscape and share with peer group 

* Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships 

* Effectively negotiate and pursue conflict resolution 

* Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer 

*Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. 

* Perform other related duties as assigned 

Customer support activities include: 

* Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives 

* Develop and maintain trusted advisor relationships with customer technology staff and management 

* Consistently provide world-class customer service during pre-sales and post-sales activities 

* Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff 

* Actively use for each opportunity and named account 

* Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans 

* Understand and effectively utilize F5 organizational resources 

* Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others 

* Identify and qualify technical opportunities 

* Influence Sales strategy 

* Determine viability of opportunity and map out account political structure 

Channel support activities include: 

* Support F5 channel partner sales initiatives 

* Provide channel partners sustainable training on F5 solutions and competitive differentiation 

* Provide channel partners technical expertise and oversight as required 

* Proactively provide consultative support 

* Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions 

Post sales activities include: 

* Understand and follow escalation process 

* Partner with the F5 Technical Support and customers/partners to resolve issues 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. 

Knowledge, Skills and Abilities: 

* Expert written and oral communication skills 

* Expert presentation skills 

*Experience with MS office suite or Works 

* System administrator skills with UNIX, Microsoft or application knowledge 

*Network design background 

* Demonstrate expert knowledge of: 

Industry and F5 Networks-targeted technologies 

Industry trends and cycles 

Windows: NT, 2000, 2003 

Network Design background is required 

* Demonstrate proficiency in: 

Configuration and troubleshooting of servers, 

Active Directory 

Domain design 

CIFS/SMB. DFS, FRS experience a plus. 

Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX a plus, with expertise in at least one of the two Operating Systems. 

* Mastery of: Storage subsystem skills and storage 


*8+ years related industry experience 

* 4+ year pre-sales experience 

* BS/BA or equivalent work experience 

Physical Demands and Work Environment: 

* Duties are performed in a normal office environment while sitting at a desk or computer table. 

* Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. 

* Duties will require being on call periodically and working outside normal working hours (evenings and weekends). 

* Duties may require out of town travel up to 60 - 80% of the time. 

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.