Sales Engineer

Black Box Corporation   •  

Phoenix, AZ

Industry: Telecommunications & Hardware


5 - 7 years

Posted 34 days ago

This job is no longer available.


The Sales Engineer (SE) is a senior level position who is a key contributor to Black Box Network Services' Enterprise Solution Engineering practice. The SE will need to leverage a healthy balance of leadership, technical and sales skills in a very dynamic and fast pace environment. The SE is an integral part of both the strategic sales process and ensuring post sale solution adoption. Leveraging (Company) innovative solution portfolio, the primary objective is providing technical thought leadership for our largest and most complex unified communication and collaboration opportunities. The primary customer interaction for this role is with C-Level executives, technology management and line of business owners.


As a Sales Engineer (SE), you will be the lead technical evangelist responsible for defining customer requirements and designing solutions that fit from our portfolio of software and services.

  • Partner with account executives to develop strong relationships and opportunities with clients.
  • Participate in line of business discovery to determine areas where business and financial performance could be realized through technology.
  • Design appropriate solutions that achieve business performance objectives by leveraging the (Company) portfolio of software and services.
  • Present technical solutions within (Company) market leading portfolio of software applications and services to clients and partners.
  • Lead solution demonstrations and Proof of Concepts activities.
  • Work in conjunction with our bid and proposal team to ensure timely and accurate client proposals.
  • Actively assist account executives in closing opportunities.
  • Lead webinars and thought leadership sessions to promote our solutions and drive customer adoption and references.

The SE should be competent in handling constant change and leading change with respect to (Company) resources, our channel partners and our customers. As a SE, you will be placed at the center of activities, entailing a high level of interaction with customers and internal organizations (product management, development, service and sales teams).

Sales Engineers are proven thought leaders with strong background in Unified Communications and Collaboration design. With (Company) "Open" architecture strategy, seamless interoperability in software based, multi-vendor environments is common. Therefore a thorough understanding of industry solutions is required.

Sales Engineers must have experience in presenting to diverse audiences and possess excellent written and oral communications skills with the ability to effectively correspond with all levels of a client organization in the technical, operational and executive suites.

Sales Engineers must have experience in architecting complex solutions; which may include network infrastructure, security, voice infrastructure, unified messaging, unified communications, video conferencing and contact centers. Experience with design of virtualized deployments of such solutions is also required.

Sales Engineers have design ownership of key strategic opportunities and are responsible for coordinating resources involved to ensure technical deliverables are properly completed and submitted in a timely manner and that expectations are realistic and achievable. Therefore, strong leadership and project management skills are required.

Requirements Summary

Technical Skills: Technical Solution Engineers must be strong technology generalists who can speak with authority on a broad range of UC and technology topics. They must have a strong working knowledge in the following technology areas and be a bona fide subject matter expert in at least (5) of the following disciplines:

  • Network Infrastructure
  • IP Telephony (SIP)
  • Enterprise Mobility
  • Next Generation Contact Centers
  • Unified Messaging
  • Unified Communications Architecture
  • Software as a Service (SaaS)
  • Cloud Computing
  • Data Center Technology
  • Virtualization Solutions
  • IP Video Solutions
  • Security
  • Network Security
  • Identity, Security, and Access Management
  • Secure Real-time Communications
  • Information Security and Compliance
  • Microsoft Infrastructure
  • IP Quality of Service
  • Legacy Telephony
  • Network and Systems Management

Consultative Selling: Prior Technical Sales required.

  • Outstanding oral and written communication skills
  • Consultative sales discipline
  • Building and managing relationships
  • Comfortable in presenting to audiences
  • Ability to overcome barriers and objections

Leadership / Management Skills:

  • Requires project management discipline
  • Excellent time management skills
  • Ability to evaluate and mediate risk in large complex projects
  • Lead / Foster team collaboration
  • Dedication to personal development


Experience and Education:

  • Education - Bachelor's degree in Engineering/Computer Science or equivalent
  • Certifications - Industry Technical Certifications are highly desired
  • Experience - Minimum 5 years of experience in software sales engineering
  • Ability to accommodate travel between 25-50%,