Sales Development Manager

Niagara Bottling   •  

Ontario, CA

Industry: Consumer Goods / Miscellaneous


8 - 10 years

Posted 397 days ago

Job Summary

The Sales Development Manager is responsible for managing internal customers and facilitating communication. The position will work closely with the Regional Sales Manager and Vice President of Sales to support sales strategies and tactics to increase retention and growth of customers.

Role Responsibilities and Scope

  • Achieve/exceed annual case and revenue sales performance goals, pricing target goals and forecast accuracy targets.
  • Work with RSM and VP on developing and achieving annual account planand account specific case, revenue, and penetration.
    • Manage preparation and attend bi-annual business reviews with RSM to gain customer exposure
    • Manage preparation of account specific business plans with RSM Direction
    • Facilitate execution of all special programs (ex. causal marketing, cross-promotional, special bonus pack promotions, etc). 
    • Facilitate and attend all plant tours/entertainment events.
    • Promotionalschedulemanagement.
      • Weekly review of all accounts in region with each RSM
  • Manage all internal customer trade funds/marketing accruals and the like.
  • Work closely with RSM and customer on understanding internal goals and executing specific programs that meet Niagara and customer sales objectives
  • Support accountretentiongoals
    • Join RSM and VP in relevant store openings, charityevents, etc.
    • Join RSM and VP and handle individual plant tours/entertainment events.
  • Achieve successful new customer startups for all new customers and items in region.
    • Manage startup project with all internal Niagara departments (PLM process).
    • Facilitate all communication with RSM during startup process and during the process
    • Prepare and communicate startup timeline with RSM and determine who will communicate to the customer.
    • Identify potential startup issues, develop resolution, and manage communicating that resolution internally and externally.
  • Manage regionalsalesreportingresponsibilities.
    • Manage process of developing and distributing necessary internal salesreports (Cognos/Cube Data)
    • Optimize use of customerreporting tools and proprietary systems.
      • Generate all requiredreports.
  • Manage communication of competitive retail checks (H Drive) & ECRM data analysis
  • Achieve annual MAPE goals and manageforecastingprocess.
    • Support RSM with data to assist with monthly forecast
    • Work closely with customer supply chain team on verifying forecasts.
  • Execute opportunities for improvements in operational efficiencies, service levels, and operational points of difference.
    • Manage all customer communication necessary for making proposed change (ex. S&S ordering in pools, necessary changes in lead time to address fines, changes in customer ordering practices-mixed loads, C&S pallet fines, etc).
    • Manage all escalation in service level concerns with RSM
  • Manage allinternal day-to-day customer management.
    • Facilitateinternal communication withTransportation, Planning, Customer Service, Sourcing, Accounting, Legal, and Manufacturing.
      • Examples:  label compliance, design change, new packaging rollout, account receivable help, new item rollouts, service level opportunities, etc.
  • Facilitate quality questions/resolution,audits, and othersales related quality requests.
  • Assist with customer level documentation requests for promotions, special items, etc.
  • Customer specific bid support and new item rollout.
  • Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Work Experience/KSA’s

  • Required:
    • 7-10 years  – Experience in sales or other related field
    • 7-10 years  – Experience in Position
    • 7-10 years  – Experience Supervising Employees

               *experience may include a combination of work experience and education

  • Preferred:
    • 10+ years  – Experience in sales or other related field
    • 10+ years  – Experience in Position                         
    • 10+ years  – Experience Supervising Employees

*experience may include a combination of work experience and education

Required Skills (List all that apply)

  • Knowledge of and experience with Microsoft Word and Access , Advanced Excel and Advanced PowerPoint skills
  • Knowledge and experience in retail  grocery marketplace / consumer packaged goods
  • SalesExperience
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
  • Planning/Organizing - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. 
  • Detail oriented and accurate - minimizes mistakes, follows every step in a process and follows through with all tasks
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills. 
  • Team Work - balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives. 
  • Written Communication - writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. 
  • Change Management - communicates changes effectively; builds commitment and overcomes resistance. 
  • Leadership - inspires and motivates others to perform well; influences actions and opinions of others; Displays passion and optimism.


  • MinimumRequired: 
    • Bachelor's Degree in Management/Marketing/Finance or other related field or equivalent experience