Sales and Operations Director


Nashville, TN

Industry: Business Services


Not Specified years

Posted 321 days ago

  by    Jennifer Whicker

Position Summary:

The Sales and Operations Director leads the day-to-day functions and processes of the Outside Sales, Franchise Sales, and Operations departments within the assigned region in order to meet and exceed organizational goals and objectives. This includes:

  • Developing sales goals and driving team members to over deliver on expectations through solid leadership and mentoring skills to enroll and engage sales professionals in the overall plan.
  • Ensuring sales plan numbers and individual sales quotas are achieved, monthly.
  • Connecting with people where they are, identifying their strengths and areas for improvement, and building strategies that help them to achieve excellence.
  • Leading by example. Our managers not only create sales plans, they help implement them.
  • Quickly developing rapport withothers as an outgoing go-getter who thrives in a dynamic and fast-paced work environment.
  • Celebrating and sharing successes.
  • The right candidate will be comfortable starting up a new office and growing the region to include, but not limited to, the duties listed below.

Sales Management:

  • Conduct ride-alongs with Account Executives
  • Review, edit and provide feedback to Account Executives on bids
  • Assist salespeople in closing deals
  • Ensure sales plan numbers and individual sales quotas are achieved, monthly

Operations Management:

  • Ensure customer satisfaction and retention
  • Ensure monthly, quarterly and annual planned account retention objectives are achieved
  • Conduct ride-alongs with District Managers
  • Advise or assist in the resolution of escalated customer issues
  • Ensure franchisee satisfaction and retention
  • Assist franchisees in developing business plans
  • Facilitate franchisee stage development and growth
  • Conduct franchisee business meetings and help resolve any escalated issues
  • Provide backup to Franchise Licensing Manager with UFOC, disclosure and licensing process

Employee Management:

  • Provide encouragement, rewards and recognition to employees throughout the region
  • Perform weekly tactical meetings with all direct reports to review essential duties and projects
  • Ensure regular performance review with regional employees
  • Identify, communicate and coach performance improvement areas
  • Perform sales activities to ensure plan numbers are met, regardless of staffing levels
  • Assess training needs of existing employees and conduct or arrange for ongoing employee training

Staffing and Retention:

  • Coordinate with Human Resources and ensure optimal staffing levels through networking and continuous recruitment
  • Ensure proper candidate selection by interviewing and evaluating candidates
  • Maintain or exceed targeted retention goals

Process Improvement:

  • Identify and communicate (from both internal and external sources) Best Practices that can be used throughout the company

Personal Sales Generation:

  • Generate referrals for account and franchise sales
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