Sales Account Specialists

  •  

Redmond, WA

Not Specified years

Posted 153 days ago

  by    Chaitanya Madanala

This job is no longer available.

Job Title: Sales Account Specialists

Location: Redmond, WA

Duration: Full Time

Job Description:

The Supplier will work in tandem with Account Managers to ensure clients campaigns and accounts are set up for success, through targeted and prioritized optimization efforts. The Supplier will be responsible for issue resolution of customer escalations including editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type. The supplier must demonstrate the ability to work independently and as part of a team with success in performing under resource and time constraints.

Core Services and Deliverables for Corporate Account Specialists:

*        Help meet customer goals through identification and execution of proactive and reactive data driven optimization efforts, in partnership with account team

*        Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, billing & IO management, reporting, etc.

*        Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism

*        Remove campaign blockers through triaging, and effectively partnering with designated Support teams

*        Build trusted advisor relationships with the sales teams being supported through strong problem solving and analytical skills

*        Develop collaborative relationship with account team and partner teams. Drive the growth and development of mutually beneficial working relationships with account team and key partners

*        Manage above day-to-day tactics while also providing thought leadership on effective operational strategies for the sales teams and organization as a whole

Qualifications:

*        3-6+ Months search advertising experience

*        Intermediate level knowledge of Excel, data manipulation, and analysis

*        Excellent written and verbal communication skills

*        Ability to think analytically and to set clear priorities, with very strong organizational, problem solving, and decision-making skills required

*        Demonstrated ability to manage projects, and to work across various functions, groups, and organizations with clear communication