Sale Engineer

8 - 10 years experience  •  Networks

Salary depends on experience
Posted on 02/21/18
Virtual / Travel
8 - 10 years experience
Networks
Salary depends on experience
Posted on 02/21/18

Position Summary: 

The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans. 

Primary Responsibilities: 

· Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts 

· Provide solution designs, and systems engineering configurations 

· Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude 

· Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors. 

· Design technical solutions that can solve customer business problems or create a new service offering 

· Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners 

· Maintain knowledge of competitive landscape and share with peer group 

· Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships 

· Effectively negotiate and pursue conflict resolution 

· Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer 

· Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. 

· Perform other related duties as assigned 

Customer support activities include: 

· Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives 

· Develop and maintain trusted advisor relationships with customer technology staff and management 

· Consistently provide world-class customer service during pre-sales and post-sales activities 

· Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff 

· Actively use Salesforce.com for each opportunity and named account 

· Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans 

· Understand and effectively utilize F5 organizational resources 

· Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others 

· Identify and qualify technical opportunities 

· Influence Sales strategy 

· Determine viability of opportunity and map out account political structure 

Channel support activities include: 

· Support F5 channel partner sales initiatives 

· Provide channel partners sustainable training on F5 solutions and competitive differentiation 

· Provide channel partners technical expertise and oversight as required 

· Proactively provide consultative support 

· Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions 

Post sales activities include: 

· Understand and follow escalation process 

· Partner with the F5 Technical Support and customers/partners to resolve issues 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. 

Knowledge, Skills and Abilities: 

· Expert written and oral communication skills 

· Expert presentation skills 

· Experience with MS office suite or Works 

· System administrator skills with UNIX, Microsoft or application knowledge 

· Network design background 

· Demonstrate expert knowledge of: 

Industry and F5 Networks-targeted technologies 

Industry trends and cycles 

Windows: NT, 2000, 2003 

Network Design background is required 

· Demonstrate proficiency in: 

Configuration and troubleshooting of servers, 

Active Directory 

Domain design 

CIFS/SMB. DFS, FRS experience a plus. 

Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX a plus, with expertise in at least one of the two Operating Systems. 

· Mastery of: Storage subsystem skills and storage 

Qualifications: 

· 8+ years related industry experience 

· 4+ year pre-sales experience 

· BS/BA or equivalent work experience 

Physical Demands and Work Environment: 

· Duties are performed in a normal office environment while sitting at a desk or computer table. 

· Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. 

· Duties will require being on call periodically and working outside normal working hours (evenings and weekends). 

· Duties may require out of town travel up to 60 - 80% of the time. 

F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

RP1008495

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