SaaS / Cloud, Application Support Engineer

5 - 7 years experience  •  Software

Salary depends on experience
Posted on 11/08/17
Bedford, MA
5 - 7 years experience
Salary depends on experience
Posted on 11/08/17

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

The SaaS / Cloud, Application Support Engineer is responsible participating in the implementation, support and monitoring of RSA's Cloud and hosted applications.

The ideal candidate will be able to, support maintain, design, monitor and deploy  a world-class SaaS hosting services, work with RSA's partners/teams to deploy cloud applications from the development and test environments, into our cloud / hosted production environments.


                Providing application support for multiple mission-critical applications in SaaS and cloud environments

                Take part in SaaS Operations technical activities related to supporting, deploying and adopting new products and services

Provide technical expertise and advocacy around how solution should be implemented in production from SaaS Operations POV

Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment

Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more)

                Use judgment to develop and clarify expectations, scope, and scale to achieve shared objectives and minimize redundancy

Communicate deployment and production related activities internally and externally when appropriate

Coordinate closely on activities, issues, requirements, progress, status, etc. internally (in SaaS) , customer management, program management, Engineering, DevOps , QE teams and external service providers

Technical Knowledge:

At least 5 years of experience in a similar position in Hosted and / or cloud environments

At least 3 year of UNIX / Linux hands-on experience

Understanding of virtualization technologies

Basic applicative Oracle and SQL Server DBA skills

Experience with Cassandra – Advantage

Programming & scriptingexperience (Java/C++/JSP/PERL/KSH/ etc.) – Advantage

Experience with monitoring systems and otherreporting tools (Zabbix, Nagios, App Dynamics, Elasticsearch/Logtash)

Experience or knowledge with openSSL - Advantage

Previous experience in managing / supporting cloud solutions on Azure - Advantage

Experience in E-Commerce systems architecture and SaaS operations - Advantage

Knowledge in network services (DNS, DHCP, NFS, SMTP, SSH) and networking equipment configuration (Routers, Switches, Load balancers etc.) - Advantage

Soft Skills:

Strong English skills (spoken and written)

Ability to interface with business and technical management

Experience in working in a mission critical environments

Experience in working with customers

Ability to work well under pressure within a technically challenging environment

Excellent problem solving, logical, and analytical abilities

Solid understanding of change management, App Support and Tech Support services   

Available for On-call after-hours support

Strong commitment to organizational work ethics

Well Organized

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