RPA Director / Engagement Lead

Salary depends on experience
Posted on 09/21/17
Virtual / Travel
15+ years experience
IT Consulting/Services
Salary depends on experience
Posted on 09/21/17

The Director’s responsibility includes leading large/complex sourcing business engagements or multiple smaller engagements in support of client outsourcing initiatives. Responsible for overall delivery and client satisfaction, high-level client interaction, project status management and reporting, recommendation and implementation approach development, implementation management, identifying and selling additional value-add work for clients, and supporting sales opportunities.

ISG Director has the responsibility to generate between $500K - $2M annually (amount to be determined annually based upon budget) in client revenues per year and manage projects which generate $X (amount to be determined annually based upon budget) per year.  

This position is under supervision of a Partner but individual is expected to operate independently.

Position Responsibilities:
• Drives automation opportunity identification and assessment within the Shared Services and outsourced organizations
• Responsible for the define, design, configure, test, deploy and integration of new, modified and/or enhanced automations
• Leads and/or participates in various types of interviews, meetings or workshops to define and design automation solutions
• Leads and/or participates in the development process, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools
• Leads and/or participates in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
• Leads and/or participates in the problem identification/error resolution process, including tracking, repairing and reporting defects
• Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions (i.e. SOP)
• Creates and maintains process, technical, project or other documentation, as may be required, to support development, project management and training
• Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
• Performs code review of service provider automations and provides constructive feedback to ensure quality of code
• Supports QA activities as needed

1. 15 to 20 years of recent experiences in several roles including technology, account management, sales, sales support and service delivery management. Experience working for an outsourcing service provider is a plus. 
2. Significant knowledge of information technology, service delivery, outsourcing contracts, operating models and service provider management. 
3. Industry-specific knowledge may be required for certain Director positions depending upon the needs of individual ISG Verticals. 
4. Directors within the ISG PM Services Market Area are required to have expert project management skills. PMP certification is preferred. 
5. Leadership experience with small to medium size teams. 
6. 10 plus years recent experience with consulting engagements or with large consulting firm.
7. 5 plus years of “hands on” consulting experience developing complex operation solutions with executive teams, and coaching and advising executives.
8. Significant delivery management experience, including managing teams at all project phases, exemplary track record in successful client relationship management and multi-project oversight.
9. Recognized by peers as subject matter expert in related sourcing issues and industry expert by clients.
10. Experience focused on transformation aspects.
11. Thorough understanding of global corporate financial practices and goals - including drivers of process costs, ability to work with Service Providers to ensure effective cost solutions and agreed upon service level agreements.
12. Business development and sales experience including prospecting, lead qualification, proposal writing, sales calls and sales support.
13. Practice development experience, including sales and marketing collateral development, IP development and solution development.

Willing to travel to North American client locations 75% - 100% of the time.

Critical Skills / Knowledge:

1. Superior written communications skills, articulate, speaks and writes English well
2. Self-starter, comfortable working in a busy and dynamic environment with competing priorities
3. Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
4. Projects an image of professionalism
5. Excellent interpersonal communications skills; able to effectively communicate and build relationships with end users, peers, management and third parties
6. Ability to prioritize, schedule and complete development and testing required for multiple applications with overlapping schedules
7. Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
8. Excellent facilitation skills working with both internal and external parties
9. Proactive, persistent and dependable
10. Excellent time management skills
11. Detail-oriented and thorough
12. Creative and flexible
13. Strong work ethic.

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